Customer ReviewsforSam's Club

I shop a Sam's since they opened and am there a few times a month. On Nov 7, I went to their fuel center to fill up, before shopping. When I got home that day, I was looking at my bank account online, I noticed my current Sam's gas and grocery purchase. In addition I noticed that Sam's had put a $75 hold on my account. I called my bank and they said it is set to expire on Nov 17. I went to my Sams Club account online to voice my objection to this practice, but found that there is no way to do this. I will not be buying gas from Sam's Club anymore. Costco would never do this.

A order was placed online Sept 30, 2024 and shipping was to occur Monday, October 7, 2024. The order has remained in an "in progress" status. I spoke with a customer service representative (Chromewell) on October 10, 2024 who created an reference number for escalation. October 17, 2024 spoke with a supervisor (Josflyn) who was unable to determine what the issue was. She indicated she would get back with me due to my pending unknown situation. This supervisor offered me a gift card for my troubles (she said an amount over the phone, but the gift card was for a different amount). As of today, October 30, 2024, I haven't heard anything back from Josflyn. October 23, 2024 I called again and spoke with another supervisor (Janee) who seen that an ticket was created an to tech to see what the problem is for my paid order, but as of October 23rd no one has yet to answer the ticket inquiry. I was sent an email and was told to respond to that email for an update. I sent an email asking for the status, but no one has responded. Each supervisor instructed me that they would be in contact with me to sort out my issue of the missing item. Neither one has yet to live up to that promise or statement. As of today, October 30, 2024 I haven't heard back from the second supervisor Janaee nor an answer back from my email that she instructed me to respond to if I needed an update. I am still missing a paid item that cost over $200.00 and no one can tell me why is hasn't been received one month later. The only suggestion I continue to get is to cancel the order and reorder. This was the fix the customer service rep, Chromewell, suggested on October 10th my first initial call. That is not customer service, but an easy fix for Sam's Club.

I have a plus membership with Sam’s Club for $110 annual fee for free shipping on eligible items. I live on a rural farm and buy solely online from Sam’s Club, Costco, Amazon and Walmart.com and pay a fee yearly for free shipping. Months ago, they made a change to a $50 minimum per order to receive free shipping. I am ok with that to cut cut down on shipping supplied and freight, I order weekly and store up my lists until I get to the $50 minimum for free shipping. A few days ago, I had a shipping charge of $18 added to my order and the explanation I received online was because I have 10 addresses in my online address book. I only use 2 of those addresses usually, so I deleted the others. I had previously ordered Christmas gifts last year for my relatives from Sam’s club, but with the $50 limit, I may not do that this year. I called 3 times to their customer service department, got hung up on first 2 times and she told me that I had been flagged and put on a list, because of my high volume spending as a seller of their products. I explained to her that I have rescued and feed 15 cats, so I order lots of cat food, cat litter. I also supplement my chickens with cooked Quaker Oats and rice regularly. I also help feed some hungry people in The area that rely on free food boxes or places with snacks and canned food. She said she would submit a letter to get me taken off list which will take 10 business days to get answer. They was no limit posted on the paper products and cat food that I was trying to order, and all items said free shipping for plus members spending at least $50. I do not sell any items, and for them to prejudge based on my spending habits is disheartening. I told representative on phone that I can work around the 10 day wait because I also have accounts with Amazon, Costco and Walmart. I am not only sad about this assumption about me, I am feeling discriminated against because I cook and bake a lot, We are retired and live/work on our farm. It List

They offered us a free pizza and charged for it, total deception, poor customer service.

I am so disgusted with Sams club. I placed an order for karmas which I buy and pick up each week. They are shipping them which will cost me $8.00 and I don’t want them shipped. I called to cancell but no one will pick up the phone. I called customer service and no one picks up there eighther. I really thinking of cancelling my member ship as I think Sams club sucks.

They gave me a coupon of $110.00 for membership and charged my card $118.91