ComplaintsforHonda World
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Was told by the salesman that in order for the bank to finance me for a car that I had to purchase an extended warranty. However, I could cancel it once the paperwork was processed and the loan funded. That sounded fishy but got it anyway. Called back the next month to cancel the warranty. Paperwork was completed and submitted. Went to pay off the vehicle months later and the warranty was never cancelled. I spoke to financing which said that salesman was no longer with them and that he also failed to submit the cancellation so I had to get documents showing my milage at the time of request to have it backdated to the original date requested. I was told it will take about 60 days to be completed and refunded. We are 3 months in, and it still has not been cancelled and I cannot get a response from the manager over finances. I have made 4 additional payments with interest included that I was not wanting to make, not to mention being lied to in the first place about having to have the warranty to get a loan (the finance manager told m after he was let go that that was not required) They will call you 1000 times a month when you buy a car looking for referrals, but when you have an issue they all of a sudden disappear and avoid your calls. Also, the AC in the car went out within the first 6 months and even though im still paying on a warranty that I cannot seem to get cancelled, I am unable to use the warranty because it's been voided (just not refunded)Business response
07/23/2024
I have spoken to the customer directly on 7/22/2024.We have refund check cut and are taking the check directly to **** for the customer to see credit immediately.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.