Customer ReviewsforArcBest

Please be careful when you work with broker ***** ****** I booked load conformation ******* and pick up time 8pm I checked in 11 am like 9 hours early so security told me come 1 hour early for pick up time.I checked in back at 7pm and was told that my load was canceled and to reach my broker. I tried to reach the number that was provided on load conformation. The number was not working night time. I emailed she did not respond back I come home empty 200 miles. No one called me to let me know what was going on. I called same number next day 10 am and she yelled at me and hangup my phone so I call her and leave voice-mail then she emailed my load cancel fee $150 and emailed me she going to remove me from system because i believe she is a supervisor. She is not very professional.

Would be a 0 star but the website will not let me. We scheduled a pickup 3 weeks ago today, they only pickup in our area one day a week. Knowing this we setup people to be on hand to load the truck but they never showed up or called. Contacted them the following day, said they were not sure what happened and scheduled it for the following weeks pickup. That day rolled around, never called, never showed up. Contacted them again and told the same exact line. Now making attempt number 3, save yourself a headache and don't waste your time dealing with this company.

I had a ventilation hood shipped from the Miami area over to Naples Florida in late December. First, the logistics this company uses is abysmal. I was only 2 hours away from the location and they have a terminal in Ft. Myers. They shipped my order to Atlanta and then back down to Ft. Myers, which makes absolutely no sense. My order also did not arrive until a week and a half later. I paid an additional $100 from the vent hood dealer for inside delivery. ArcBest was suppose to send out a truck with a liftgate and 2 people to unload the order. I had only the driver with bad knees and no liftgate show up. I was told they would only take the box to the front door. I paid $100 extra to have him take the box off the truck and move it 40 ft. on a paved walk, which is crazy. The driver was nice and he did put the box inside the door so I could move it to where I needed to store the unit while the kitchen is being remodeled. I don't fault the driver and think he did a good job, but have a real issue with them using the term "inside delivery" and then not delivering it inside. I am 70 years old and have a back problem, so this is why I paid the additional charge. It is hard to get any kind of service these days and I feel I was gouged by this company. I opened and examined the box after a couple of hours and found it was wet in quite a few areas. So far I can't tell if the water did any damage to the hood and I won't know until it is installed in a couple of weeks. Just a bad experience all around except for the driver. I may need to file a claim in the future since there was definite water damage to the box. This company just doesn't seem to care about taking care of your shipment.

If I could give this company less than 1 star I would give them a negative, not even a zero. I ordered a piano on Dec. 13, 2021 and Was told 3-5 day shipping. It is now Dec 30, 2021 and I still don't have it. It was finally supposed to be delivered today from 1-5 PM. I cut a vacation short just to be here. Then they call me at 2:30 PM to say they aren't going to make it, and "hopefully " it will be delivered tomorrow (but the supervisor told me she couldn't even guarantee that). In watching tracking information my piano would go from one hub to another and sit for several days before even moving. It was ALWAYS an excuse. Oh bad weather, oh we are short staffed.... This has been hands down the absolute worst customer service experience I think I have ever had, They are completely unprofessional and incompetent. They should be called ArcWorst. They are a total joke. I'm telling Guitar Center about my experience in hopes they will find a dependable carrier. I absolutely hate this company.