224 Customer Reviews
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Review from Thomas J
4 stars11/13/2024
I had a good experience with upack using old dominion. Old dominion worked with me bring multiple trailers to our new location in NC. My wife and I are attempting to downsize after living in one home for 32 years. We loaded 3 1/2 trailers and when we moved from 3,100 sq feet to 1,700. * ***** ****** ******** ** **** ***** ***** ** **** **** ****** ****** ***** ** **** ** *** ****** *** **** *******
U-Pack Response
11/15/2024
Thank you for your review, Thomas! We understanding moving is difficult, so I'm glad we were able to be a small part of your journey! Let us know if we can help with anything in the future. Best wishes! -Nicki K.Review from Stephen K
5 stars11/07/2024
This was a fantastic service. Scheduling was easy they were on time and price was very reasonable. Highly recommend if you’re moving across states. Our move was from Missouri to Pennsylvania. Drivers were helpful beyond just driving. Your items are secure all along they way Five Stars plus!!!!!U-Pack Response
11/08/2024
Thank you so much for choosing U-Pack and for your wonderful review! We're thrilled to hear about your positive experience and truly appreciate your support. Let us know if we can help you again in the future. Best wishes! -Nicki K.Review from Am M
5 stars10/31/2024
Fantastic experience!!! Upack was always on time, pleasant, supportive, and professional. I have used their services multiple times and I highly recommend them!U-Pack Response
11/01/2024
Thank you so much for continuing to use our service! We appreciate it more than you know and we wish you all the best! -Nicki K.Review from Robin Z
5 stars10/30/2024
I moved from CA to TX and used U Pack services. The truck was clean, straps, dividers (bulkhead in trucking language), load locks which came down from the ceiling were provided in the truck along with a ramp. Although the ramp is much steeper than a normal U-Haul or Penske truck, due to its height, it's very sturdy and completely manageable. They deliver the truck and then you load it and also same on delivery. I had a few things that I should have packed a little better, but nothing was broken or beyond repair. I would say if you had bulky items next to each other than you should make sure you have enough coverage so that normal rubbing during transit does not affect it. Overall, my experience was great. Delivery and pick up were timely and with great service. if I had to move again, I would definitely use their services for a second time.U-Pack Response
10/31/2024
Thank you for using our service and taking the time to share about your experience! We would love to help again in the future if you decide to move again! Best wishes, Nicki K.Review from Brian M
5 stars10/28/2024
WOW! Fantastic, seamless experience! I've used state-to-state movers before that costs $12,000+, even after having to leave some things behind because the cost was based on weight and number of items. Not with U-Pack... U-Pack cost is based only on space used and all pricing is calculated up front. Every delivery and pick-up was very timely, even ahead of schedule sometimes. Communication along the way was clear and concise, and all our questions were answered immediately. All staff were professional, friendly, helpful, understanding, and prompt. Our entire state-to-state move with U-Pack was exceptional, even down to the dollar! We will definitely use them with any future moves and definitely recommend them to others! Moving is a headache for most, but when you choose to move with U-Pack, moving is made much easier and a lot less stressful! Thank you, U-Pack!!U-Pack Response
10/30/2024
Thank you so much for choosing U-Pack and for your fantastic review! We're thrilled to hear about your positive experience and grateful for the opportunity to help with your move. If you ever need us again, we’ll be here to make your next move just as smooth! Best wishes! -Nicki K.Review from Rebecca R
1 star10/22/2024
I requested a quote from this company and spent nearly an hour on a chat, going over redundant information. It was obvious they were keeping people stuck on the line before receiving any real information about price or process. The quote wasn’t much higher than other companies, but the process was absolutely slimy and not worth any consideration.U-Pack Response
10/23/2024
A am so sorry you had a bad experience. Do you mind providing more information so I can look into this? If so, please email nickik@upack.com. Thank you in advance and I can assure you we will use your feedback as an opportunity to improve our process. Thank you, Nicki K.Review from Jennifer M
5 stars10/21/2024
UPack was great to work with, just as expected. My mother used them to move some years ago and it was why we chose them for my move. As before, amazing service, pickup and delivery was just as they said, and the price as they quoted. I would unhesitantly use them again!U-Pack Response
10/22/2024
We truly appreciate you choosing U-Pack and sharing your kind words! It means a lot to know we met your expectations and made your move easier. If there's anything else we can do for you in the future, don’t hesitate to reach out! Best wishes, Nicki K.Review from Christina D
5 stars10/16/2024
In all, was a great experience. Regretful that we didn't use them for previous moves. Quote was accurate - we were told we didn't need to be present when the trailer was picked up; that wasn't 100% correct- while you don't HAVE TO be present, it is recommended and requested by the trucking/ logistics company. The guy dropping the trailer was new and it was obvious but the gal picking up the trailer was skilled and impressive. Wish I had gotten her name - she handled the tight turns and navigated neighborhood and car-lined streets with precision. I would definitely use Upack again for any long distance move.U-Pack Response
10/22/2024
Thank you so much for choosing U-Pack and taking the time to share your positive experience! We’re thrilled to hear that everything went smoothly and that we could help make your move easier. If you ever need us again, please let us know! Best wishes, Nicki K.Review from Beverly C
5 stars10/13/2024
Our move from Maine to Florida was easier with Upack. The truck arrived and figured out the overhead support system and ramp. It could have been better if the driver was familiar with those things. The driver on the FL end was skilled and knowledgeable. Thanks for all the help. From the initial call to follow up the company did a very good job.U-Pack Response
10/16/2024
Thank you for using our service and sharing about your experience. We appreciate your business and wish you all the best! -Nicki K.Review from Emily D
5 stars10/01/2024
Price was exactly what they quote - no hidden charges ….. delivered on time to and from …. Very friendly customer service! Smooth move from start to finish and cost 1/4 of what it cost us 4 years to move the same distance! Highly recommend!!U-Pack Response
10/03/2024
That's great to hear!! Thank you so much for using our service and taking the time to share about your experience! Let us know if we can help again in the future. Best wishes! -Nicki K.
Customer Review Rating
4.54/5stars
Average of 224 Customer Reviews
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