14 Customer Reviews
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Review from Jill S
5 stars11/08/2024
I just want to brag on a technician. Jeremy from Northwest Arkansas was truly AMAZING! He showed up when he said he would and even came back by our office to finish something that I really should've been able to accomplish myself. He wanted to make sure we were 100% happy before he left. He went above and beyond the call of duty, for sure! Great Job, Jeremy! Thank you for caring.
Ritter Communications Response
11/14/2024
That’s fantastic feedback Jill! Thank you for taking the time to share your positive experience and we will happily pass this along to Jeremy and his manager!Review from SJ M
1 star09/26/2024
We have had this company since we were ‘forced’ to use it. We pay $223 a month. I wanted to connect another tv in a bedroom of which cables are already there. $100 for someone to come n check cable to make sure they are ok. I move one tv from another bedroom in there but wanting to connect a new tv permanently in 2nd room. Not wanting Dish or Direct but right now I HATE RITTER!! We are retired n don’t have funds to just give away.Review from Alandria S
1 star09/19/2024
Absolutely horrible communication. took over a week of calls for them to realize they had the wrong address for installation. Said they could install it only to say they can’t once they made it. THEN proceeded to put “owner wouldn’t let us install” in the remarks which is a complete lie. then said they “probably wouldn’t come back out since those remarks are on there”. I canceled services at prev address THREE MONTHS ago and attempted to reconnect, they tried to charge me for equipment that was picked up THREE months ago. would not recommend to anyone.Review from Wes J
1 star09/13/2024
I think a string and two paper cups will work better than Ritter services. The worst service I have ever received. It has been this way for years. We have moved EVERTHING out of town we can to avoid depending on them. Our company down for days tome and time again everytime they do anythingReview from Virginia J
1 star03/31/2024
I live in Lowell Arkansas & Ritter came into our neighborhood to install fiber optic cable . No notice was given to anyone in my neighborhood. Apparently because of easement rules, they can dig your yard up, even if you dont want Ritter. They hit my water line within 30 minutes & have destroyed my front yard. It has been 4 days now & while they connected the water line, it is surrounded by orange mesh & is not covered back up. I was not in agreeance with touching my yard at all & it looks horrible. There are other neighbors whose water lines were damaged as well.Ritter Communications Response
04/10/2024
Hi Ms. Johnson. We’re sorry to hear about your experience and would like the opportunity to address your concerns. At your convenience, please give us a call at 833-565-1994. We look forward to speaking with you soon. Thank you,Review from Kathy S
1 star03/30/2024
I’ve had my internet since September 2023. It took weeks for Rightfiber to buy the lines to my house. But they have yet to bury the lines to my neighbor’s house which was installed in the same week. The ground connection is in my yard. The lines go across my yard to my neighbors house. I’ve reached out many times but have gotten no assistance. I just need someone to come out and move the neighbors lines out of my yard.Ritter Communications Response
04/10/2024
We're sorry to hear about your experience. We certainly understand the importance of having those lines buried. To better assist with your concerns, please give us a call at 888-717-4448. We would be more than happy to assist you. Thank you.Review from Andrew H
1 star12/27/2023
While installing boxes, Right Fiber damaged our street, sidewalk, and my driveway and has been ignoring multiple tickets I have filed over the last couple months. When I call, they are polite, file a ticket, then never follow up. I expected the yard to be torn up and planned to deal with that. I did not expect massive vertical and horizontal cracks in my driveway, making my driveway uneven, with lips now poking up that make it impossible to do something as simple as ride a skateboard in the driveway. I filed multiple tickets and spoke with Lee from their contracting boring company about the damage. He immediately laid into me regarding our neighborhood being the worst for complaints and that he is sick of it while accusing me of lying. I did not have a massive crack in that spot with an elevated side of concrete before Lee and his crew spent a few days there. Others from his team also shared they had struggles boring under that spot given the elevation changes from yard to yard and rocks in the way, but this was denied by him. He showed me pictures that he said show damage before work, though you can clearly see this was after they started working and he cropped out their hole. I followed up again and shared the pictures of bright white, freshly busted concrete as well and this was ignored by Right Fiber simply because their contractor said he didn’t do it. I understand things happen, but they should be corrected. The lack of ownership, responsibility, and professionalism from Right Fiber and Mr Lee reflects very poorly on the company as a whole.Review from Geoffrey P
1 star10/16/2023
Obviously your service is bogus and data faked. Credibility is poor.Ritter Communications Response
10/18/2023
Good afternoon- We have no record of Geoffrey P******* as a current or prior customer of Ritter Communications and/or Right Fiber nor are we able to locate any interaction with anyone by that name. Sincerely, Michelle W*****, Manager, Customer CareReview from Brian B
1 star08/31/2023
I kept getting flyers in the mail advertising that Gig internet was coming soon to my area, and I was honestly excited at the prospect. I signed up for their waitlist immediately and was pleased when they reached out saying that they were ready to schedule an install date. I got confirmation that the installer would be there on a Friday morning, so I let my boss know I would be late for work, but it was for a great cause! Time ticks on and I hear nothing. At end of the 8-12 window they gave me, I reached out to the installer who didn't respond. I called the customer service number and they didn't know anything but promised to reach back out. I called my boss up and let him know I wouldn't be in for work at all and would have to burn a vacation day. Two hours later, I called customer service back to see what was going on. Still nothing but an empty promise to get back with me within 15 minutes. Another hour and a half later, I had to call them back again and was told that my address wasn't ready for the internet install as promised but they would be back in touch. I was unhappy with the entire ordeal--how my time and vacation day were both wasted with no result--so I wrote the VP of Customer Experience an actual snail mail letter. It too was ignored. This company truly does not care about its customers or prospective customers one iota. They claim that they will do "Right by You," but in all actuality, they don't make any effort to do so. I am appalled at the lack of any follow up or attempted apology.Ritter Communications Response
09/20/2023
Brian, we greatly appreciate your contact and would like to extend our sincerest apologies for not addressing your concerns in a more timely fashion. Your experience was certainly a lapse on our part, and it does not align with our commitment to being 'Right by You.' We have taken this situation as a valuable learning experience and are in the process of revising our internal procedures to ensure that we have all the required landlord permissions to provide service prior to scheduling so that such issues do not recur. Although we understand that we may have missed an opportunity to provide you with a better customer experience, please rest assured that we are fully dedicated to preventing such situations from happening again in the future.Review from Mathew B
1 star08/28/2023
I have had Ritter internet for a few years now and have never once got the speed I am paying for. I have been paying for 1000mbps and the most I have got is 400mbps. It is usually around 10mbps. Drops off all the time. They will send a technician out, we will have to take off work to wait for them, and get it working better (still not what I’m paying for) for a day or two at the most. Then I will drop back off to 10mbps. I even tried lowering it to 500mbps so at least I’m paying for what I’m getting and it is still at 10mbps. I am not sure how often they think someone can miss work to wait for a technician or how long someone should pay for a service they are not getting.Ritter Communications Response
09/21/2023
We are sorry to hear you were dissatisfied with your services and would like to address some of the concerns outlined in your review. At Ritter Communications, we value our customers and understand the importance of reliable services. According to the feedback received from you after the last reported issue on September 4, 2023, your services were working as expected. Our Technical Support experts are available 24/7 at 888-569-6009 and will gladly assist if you should have further concerns or unresolved issues. Thank you for being a valued Ritter Communications’ customer.
Customer Review Rating
1.29/5stars
Average of 14 Customer Reviews
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