221 Customer Reviews
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Review from John N
1 star10/30/2024
Fraud! They began billing me monthly for a subscription membership for which I did not enroll. I believe this all started after giving my credit card for a groupon.Review from Marjorie J
1 star10/17/2024
I cancelled my membership in July of 2023. I have a written confirmation that the membership was cancelled as requested. Then in April 2024, they started billing my account $45.00 per month, after a $10.00 payment was made, ( Which I did not make a payment. For what?) They will not provide proof of that, nor will they refund me, even though they are committing fraud. From the looks of the string of comments, it appears that a Class Action Law Suit may be in order, to stop them form this illegal behavior. They do not take cash and I would imagine that is because they want your debit card information to bill you monthly without your permission. Consider reaching out to your bank and file for a "Charge Back". If your debit card/credit card, that is being charged is issued by Visa or Mastercard, this may be a viable option to get some or all your money back. That is my next move. If that doesn't work, then I will be seeking legal action!Review from Jaro H
1 star10/09/2024
Waste of money, Trash wash, vacuums hardly work, service is terrible and it's a hassle to cancel your membership. I had two vehicles that I thought were canceled, but they only canceled one and not only continued to charge me for 7 months, they charged me the same price for one that I was paying for two vehicles. And on top of that they refused to issue me a refund because I didn't cancel according to their policy. But it was their fault it wasn't canceled in the 1st placeReview from Timothy H
1 star10/06/2024
In March 2024 my car was damaged while inside the car wash. It was witnessed by the manager and he instructed me to file a claim with corporate. The claim was immediately filed and they accepted responsibility and requested I get 2 estimates for repairs. After submitting the estimates Zips accepted the lesser of the two, had me sign some DocuSign forms and stated I would receive a check within 4-8 weeks. 8 weeks came and went and no check. After inquiring again I was told they mistakenly sent it to the wrong address. And would resend the check in another 4-8 weeks. 8 more weeks came and went and no check. After several more inquiries with no response I was asked to stop inquiring. That is the last I have heard. If I could give them less than 1 star I would. And I would definitely not recommend using them.Review from James M
1 star09/23/2024
This car wash is mostly Criminal behavior. They charged me monthly membership that didn’t want or ask for and then the employee walked off with my receipt. Her name was Camille. This also happened to a friend of ours.Review from Grace B
1 star09/06/2024
Zero stars, was unknowingly signed up for monthly car wash membership - I thought I was signing to pay $10 for one wash- now I'm being Billed $45 per month & the number to cancel states you must go in person to the car wash. When you go in person no one can help. The button on their website takes to the phone number & around in circles. I'm about to show up with the police to get it resolved.Review from Vincent L
1 star09/04/2024
Boynton Beach, FL location I pay for 9 memberships and wash my car daily. I went to wash car and my scanner didn't work, which is very normal at this place. An employee was standing out there, and I held my scanner outside my window, and he grabbed it from my hand. He said if I wouldn't let him stick it on my windshield, he would confiscate it. I refused as they've had to replace this scanner multiple times, and it just mucks up my window. He said I needed to talk to the manager. I went to speak with the manager, and he was aggressive and dropped an F bomb in his first words to me. He then stated I was not there every F-ing day because he's never seen me before, which makes no sense at all. He then kept asking, "What am I gonna do about it? You're not that big, what are you gonna do about it. If you don't want to follow policy, get the F outta here." He was basically looking to fight with a customer in front of a parking lot full of customers. I have never seen this guy before and have been a member for years. Well, today, they lose my business, my family's business, and my work folks business.Review from Kristine M
1 star08/23/2024
We vacationed in June, grabbed a $10 wash on the way out, came back home and now I have been charged for a membership fee of $50 every month since. I have emailed, called and complained. I never signed anything and Zips is making withdrawals from my account illegally. Literally had a $10 car wash and left Myrtle Beach, never thought anything of it...they have not refunded my money yet. I would not recommend them one bit! Scammers!Review from Sean B
1 star08/16/2024
Zips car wash in Forest, Virginia damaged my vehicle. They refused to take responsibility for the damage. I was told that I would receive a call from the manager sometime over the weekend with an update. He never called. I canceled my membership, and they refused to give me a refund. They won't cover damages, and they won't give me my money back for a service I can't use because it will cause water to build up inside my trunk. They are horrible to deal with, and should not be allowed to operate a business!! DO NOT GET A MEMBERSHIP THERE!!Review from Jacqueline M
1 star08/06/2024
I had just signed up for monthly wash plan, started to go thru and the brush on drivers side ripped off my drivers side mirror. I reported to staff they submitted report to executive company. I heard back from co. Advising I should refer to there signage they are not responsible for the mirror. I had to order replacement from Chevy dealer and install I am out $500 now and all they said was I should submit to my own insurance Co. Since it wasn't my fault I am not submitting to my insurance especially since I have a $500 deductible. Very poor customer service. But the more ridiculous moment was when I called to cancel membership and told them why I was canceling the guy on the phone asked if I would stay if he gave a discount !!! Seriously
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