Customer ReviewsforKinetic

Can't even maintain 5 mbps with light or moderate use. Drops out entirely fairly frequently

Hi Reza, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.

I started a new plan with Windstream for 500Mbps for $39.99 per month. I have been in this plan approximately 6 months. This month I received my bill and it was higher than previous billing. Also I have been noticing that my internet speed was slower than normal. I contacted Windstream Customer Service to inquire the reasons behind the billing and internet speed problems. I was told by the Customer Service agent that she had no idea why the bill had increased and would try to correct it (undoubtedly they arbitrarily increased my bill without notifying me, even though i was told I had a 2 year agreement for $39.99). I then asked about my speed reducing to 200mbps from the original 500mbps. I was told that the 500mbps was no longer available and that they would not move me to the next higher speed without me paying $15 more per month. They said they would put me at 300mbps for the same price. Why would they change my pricing and speed without notifying me? This is wrong in so many ways.

Hi Robert, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at wincanhelp@windstream.com.

I have filed a formal complaint. I have been out of service since the hurricane. Prior to that the service was very spotty with many down times. I contacted them in October to request assistance and they gave me an appointment a month later stating it was the earliest available. On the date it was scheduled (11/14/24) I waited the entire day. At the end of the day the appointment was rescheduled on their end with no explanation. No one would provide me an explanation as to why it was cancelled. Ironically, their appointment confirmation text message stated that I would be charged a $50 cancellation fee if I cancelled the appointment. However, they can cancel without notice and without repercussion. I tried their online chat and I began 35th in line to chat, when it came my turn I was connected with a rep who immediately (without any chat message exchanged) closed the chat. I contact by phone and I could only reach someone in Jamacia. I tried again by chat but only received canned responses from a rep. This is truly the worst service company that I have encountered in quite some time. They hide behind their website and will not speak to their customers. Do not order services from them, you will come to regret it. Other service providers in the area are Mediacom and T-Mobile. One of those will get my business going forward.

Hi Tony, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.

Worst service ever! Very shady business and I highly recommend staying away from them. I’m so upset that I’m starting a campaign in my neighborhood to get people switched over to a better company and experience.

Hi Shawn, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at wincanhelp@windstream.com.

I have been calling for 3 weeks due to no internet. I have called about 10 times within the 3 week period. They say that there going to call back but they never do. Getting the run around continuously. Everytime I have an appointment for a tech to come to my house, it always gets cancelled without my permission. This is crap.

Hi Dana, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.

A year ago I upgraded my Kinetic Internet and I attempted to delete my old account supposedly they did. But I kept receiving bills and ended up sending me to collection. It is frustrating to me because I am disabled and live alone. I also recently opened my credit card and the collection bill has affected my credit score. I am still with Kinetic but I want this to be fixed as soon as possible. That way it does not continue to impact my credit. Thank you!

Hi Jezreel, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at wincanhelp@windstream.com.

I signed up for the promotional plan of fiber internet in April 2024. I was told it would be installed by August. In August I called and was told it would be installed in September. I was contacted in November to schedule installation. I was told I would have to be home all day. I did a chat because no one had contacted my about my installation. I was told the technician would be here between 4:45 and 6:45. No one ever showed or notified me. I called a couple of days later and was rescheduled for Saturday November 9th. I received a call the night before confirming someone would be at my residence the following day. Again, I had to be home all day. No one ever showed or contacted me . Today I received a text stating my installation date was now scheduled for November 22nd. Very Flustered!!

Hi Michael, I regret that this has been your experience. I am happy to look into the delay. You can email me directly at wincanhelp@windstream.com.

Informed Windstream via chat and email that I'm cancelling service and do not have a phone to call in to customer service to cancel. I received response that I have to call customer service to cancel. I have informed Windstream that I'm cancelling and will not pay anything beyond this date. I have no access to a phone at this time. Cancel my service!

Hi Kristin, I understand your frustration. To ensure the security and accuracy of your request, Windstream requires that all disconnection requests be made over the phone. This allows us to verify your identity and confirm the details of your request directly. Additionally, discussing your disconnection over the phone enables us to provide you with important information about any final billing, equipment returns, or potential service interruptions that might affect you. Please call our customer service line at your earliest convenience, and one of our representatives will be happy to assist you with the disconnection process. If you have any additional questions please feel free to reach out to me at wincanhelp@windstream.com.

NO Stars. Had to move into an area where they are the only choice for internet. I was just out for nine days, calling every day. Technician came on Monday and said it would be up that afternoon, closed out my ticket, and now every time I call they tell me the ticket was closed. Finally, got internet last night. Just wondering when it will be out next time. Biggest complaint is when it does go out for whatever reason, it won't just COME BACK ON when situation resolves. You have to reboot your modem and that doesn't work. Then, you call them and they have to do something from their side to restore it. What I wouldn't give to have access to Spectrum or AT&T...

Hi Cindy, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.