Business ProfileforBig Rock Kangaroof

SCAM! I wouldn’t hire these guys ever again. Jason was our “project manager”. Jason was a salesman and a collector, not a project manager. They do not keep documentation on the project, provide any schedules or timelines, and try to bully you into paying more than what was agreed. Every time one of their subcontractors came to our house, we were made aware from our doorbell camera. Asking for a schedule or anticipated timeframe for arrival is considered micromanaging according to Jason. They will ask you for your insurance deductible even though you have already paid it to your insurance company. They do not follow through with the signed contract. Jason never came out to review any work. Their “Quality Control Inspections” are nonexistent. They leave debris in your yard. If you ask for a site visit they will tell you that they can’t accommodate because they are too busy even though their office is 10 minutes away. If you keep insisting they complete their side of the contract, they (especially Jason) will try to bully you and threaten you with collections. You will have to ask for an invoice multiple times. They do not know what work is completed because they don’t check on their job sites. Jason and Big Rock Kangaroof prey on the families that are vulnerable after natural disasters. If you do work with them, document everything as they will scam you if you don’t. Check with the licensing board before hiring any contractors to see if there are any complaints against them. Received a phone call from Todd ***** (the owner) trying to understand why I gave them a 1-star review on Google. I explained why, and then I told him that I have received a Final Paid-In-Full Invoice. He then said "I would hate to have to put a lien on your house". Threats are not a good practice in customer service.