Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After hurricane Ian, we hired Capital City Tree Services to take down the rest of a tree that had fallen. When they showed us the contract on an ipad in the glaring sun, they just showed us the first page and then zoomed in to where you're supposed to sign. They deceptively didn't show us the second page where it says that they aren't responsible for damage to concrete. They took no precautions to protect our new driveway with pads or plywood or anything and drove their giant crane truck off the side cracking the whole driveway. Their insurance company told us to pound sand.Business response
01/23/2023
Good afternoon, upon arrival at that job the first thing done was to fill out a contract. We always fill out a contract before ever stepping foot onto someone’s property. The job was a storm damaged tree that required heavy equipment to remove which is why we always fill out paperwork and go over everything before starting a job. We were contacted to do the job, we told the customer from the initial estimate that a crane would be required. The customer was aware of the contract with terms and it was signed before we ever stepped foot on property.
Customer response
01/24/2023
Complaint: ********
I am rejecting this response because: they didn't show us the second page of the contract on their ipad with the part that says they're not responsible for damaging the driveway, there were no precautions taken to protect our driveway, they drove off the side of the driveway cracking the whole thing. We would have found another way to get the tree removed if we had known they weren't going to neglectfully damage our property.
Sincerely,
******* *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.