ComplaintsforArtex Truck Center, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a part and the part was bad, so i took it back and they said give them two weeks and they will refund the money back into my account. I haven't received anything and it's been two and half months and they keep giving me the run around.Customer response
08/12/2024
I have reached out to Arktex several times again. They just keep giving me the run around. What can I do to get my money back? Sincerely need your help.Business response
08/12/2024
I have explained the process of our warranty to ****** on numerous occasions. This part has now gone to a Product Review Center for checking for cause of failure. If i were to issue credit to customer now and I get charged back for the part, it would be impossible to charge ****** for the part.
*** *******
Parts Manager
Customer response
08/13/2024
Complaint: ********
I am rejecting this response because:
I am aware that things have a process, but I don't understand why it's taking so long. I work hard for my money and tomorrow will make two months exactly. They should tell there customers about this wait time before they make that purchase and all this could have been avoided.
Sincerely,
***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.