ComplaintsforHorne Hyundai

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dealership refused to run diagnostics on vehicle to avoid having to do maintenance. Tried to blame me for the issue and refused to accept responsibility for lack of inaction. GM would not even talk about the lack of service and hung up on me multiple times. Refuse to do proper maintenance to the vehicle we purchased from dealership even with it still under warranty.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was contacted by Hyundai explaining that with there were two recalls. One was an antitheft issue, and the other one was a spontaneously combusting issue. I was told not to park my vehicle near homes or other vehicles, as it was a danger of it catching fire spontaneously. Unnerving! I finally received notice that there was a fix for both issues. Ecstatic, I reached out to my local Hyundai dealer. I explained that my issue was for recalls they have a fix available. I scheduled a future appointment, they already know what type of vehicle make and model I have. When I went for my appointment, I was told I needed extra services, and I agreed to work, an alignment. After over three hours!!! I went to pay my bill and was told that the recall items for the antitheft and the fire issue were diagnosed, but the fixes were not available at this dealership as they needed to order the parts!!! They know my vehicle, they know why I was there, they know the make and model, they know how serious these issues are, and they still refused to order the parts ahead of time to repair my vehicle. I waited there over three hours after explaining, I was on my way to work, and needed this addressed in a timely manner.Theres a complete lack of empathy, but worse than that theres a complete lack of professionalism. My vehicle may spontaneously combust and burn my home or other vehicles around it! The fix is available, but this particular dealership refuses to fix it.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Service 3/9 Location Horne Hyundai I brought my vehicle in for oil change, as I have done since its purchase less than two years ago. It was recommended to do 15k alignment which I did. At the conclusion they came out with a Repair Estimate for3 **************************** at a cost of ****** Since the car is new I questioned that this should be under my warranty. The Service Advisor stated that no this is routine service. But he handed me a Repair Estimate, see attached. I said if it's routine service why are you handing me a Red Repair Estimate with the verbiage this is due immediately. Confused and unable to afford the steep service I asked for the manager.The service manager said this is routine. I again said why are you handing me a Red Repair Estimate with the verbiage requires immediate attention. It was obvious they were trying to dance around this and I left in total disappointment. This is a new car that has a warranty. They would not discuss further.I feel it's good judgement that they repair this new vehicle

  Business response

  03/18/2024

  This complaint was sent in error as we are not a car dealership. We are an Ophthalmology company. 

• Initial Complaint

  08/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Around a month ago I, the consumer, visited my local Horne Hyundai service center, address located above, to have my transmission repaired. Once the vehicle was diagnosed I decided not to move forward with the repairs. The dealership then said I had to still pay for the diagnostic fee, which was totally acceptable. I paid the fee, and drove my car away. I will say this next part was my fault since I didn't inspect the vehicle before I left the dealership, but as I was driving down the road I noticed a huge crack in my windshield. I couldn't return right away since I had another appointment to get to, but I called the dealership and they said to return the car as soon as I can to inspect the damage. Since my car was at another transmission shop, I couldn't get back to Horne Hyundai until a month later. Once a month had passed, I returned to the dealership only for them to say the crack wasn't under their care and nothing could be done. I then asked to see the pictures they took of my car before my car went in for service and they said the pictures were "too blurry" and couldn't show me any evidence. This made me extremely frustrated because how could a business say the damage didn't occur under their watch, but can't show me any evidence? It doesn't make sense.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  February 13th I, ******************* had taken my 2018 Hyundai Elantra GT to the Horne Hyundai ****************** center. My car had started making a knocking noise that morning and when I made it to the dealership it just stopped running. *********************** helped me and explained the ****** diagnostic fee I agreed. ***** said the car would be held for two to three days and i agreed and went on to rent a car so I could get around. ***** called two days later and explained I needed a whole new engine. ***** told me I didn't have to pay for anything Hyundai was covering everything even the ******. ***** never explained what was wrong or why Hyundai was even paying. ***** tells me that the car will be kept for as long as a month and that's it. this was in Feb. 14th. Next day I extend my rental. On Feb 26 I returned to my rental. Luckily the car was done two days after. perfect! NOPE they wanted me to pay to put oil in the new engine they just placed in it. when I told ***** the car rental company wiped me out his words exactly " I didn't tell you, you could have had a rental through ** since we had your car?" NOPE not once. He refers me to the refund team and they inform me I cant get my full **** dollars back due to their daily cap! I asked the account to be noted that my mother passed since we both are on the account and we proceed. I send all the needed documents and waited a month in I hear nothing I call and they tell me they need something else that's the hold up but they never reach out so I send it in and wait two more months. Monday may 15th I get the check in my deceased mothers name not mine. I call and ask for the check to be reissued in my name and they tell me it can't be reissued just cause the car isn't registered to me. All documents sent in have my name on including the one i'm seeking the refund for, They have no problem asking me for money for a car that is not registered to me but have a problem paying me back the money.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We dropped off our car Thursday night about 7PM. The car was supposed to go in Friday morning but we dropped it off the night before. Our car is a Hybrid Hyundai Sonata. It had been running hot. I got a call Friday morning at 9AM SAYING THECAR WAS READY! Wow, that was fast. The dealership said they had flushed the system and checked it out and it was runny great. We picked it up Friday night after work and TRIED to drive it to ****** the next day. The car started to have a smell like it was running hot, but the temperature didnt read it was running hot. Come to find out their was no fluid in the radiator. We pulled over, looked at the engine (the engine was smoking) and notice a hose was broke!!! We got a tow truck to bring it back to the dealership where the dealership kept our car for 10 days when they finally were able to contact us and say the water pump was blown. We reminded them how they told us everything was fine and we had just picked up the car initially because they told us everything was fine!!! BTW our 86 year old mother was with us on the side of the road waiting for hours for a tow truck and having to practically lift her into the tow truck to get a ride home. But this dealership thinks that though they had it the day before for the exact same problem it was having when we brought it to them they bear no responsibilitypretty sad!

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In November 2021, I bought a 2016 ***** Colorado pickup truck from Horne Hyundai. They promised to perform any repairs needed prior to releasing the truck to me. They sent the truck to Autonation for repairs. 3 months later, the fuel pump and transmission had allegedly been replaced. I had to call weekly for updates as they didn't call me as promised. In February/March 2022, I picked up the truck. I had temporary license tags on the truck, waiting on the license plate. The temporary tag expired in June 2022. I went to the dealership to speak with the General Manager. He spoke of issues obtaining the title for the truck and gave me another temporary tag. He promised to refinance the truck, lowering the payments, and reducing the overall cost of the truck by $1000. Recently, I took the truck to go camping at a lake 3 hours from home. When attempting to come home, the fuel pump went out. I spent $800 on towing fees to get my truck and myself home. When I called the dealership, as my truck is under warrenty, the General Manager lied about refinancing the truck, stating that it had already been done. It had not. I am still paying the same amount in truck payments. I want the truck fixed and to reimbursed for the towing, due to the fact that the fuel pump THEY replaced went out in 6 months and **** miles. My wife and I have tried to contact them, but they are not returning our calls.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hyundai Sonata 2022 was purchased on 6/11/2022, by a trade-in of our vehicle ****** Tacoma. The next day, 6/12/2022 my husband *********************** and I experienced a serious shifting issue. We went back to the horne Hyundai dealership. Next day, on Monday, they did a computer diagnostics and couldnt find any problems with the car. On Tuesday, when I was driving on highway, I experienced the same issue, but much worse, car didnt want to drive or accelerate. I decided to take it back and return our Tacoma. The general manager told me that there is no way they can accept the car back. They took the car to the service department. The found a transmission fluid issue, check engine light came on, my husband was told by the Sales manager that there is no possible way to fix the car. Its been on service for 13 days. The dealership is refusing to give our money back. Even if they were told that we want our ****** back, they relocated it two days after. I am 8 months pregnant and purchased this vehicle for our new baby. The vehicle has serious problems and potentially can harm me or the baby. Please help us return our car back. Currently our tacoma is listed for sale. Before buying Sonata, we were not able to test drive, according to the sales person it was difficult to take it off the podium, but as soon as all the paperwork was signed, they took the car off the podium with no issues. The service department is refusing to provide any service report, but I was able to obtain it from a different Hyundai dealership. Please help us get our money back

• Initial Complaint

  05/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a 2019 ****** Tacoma, VIN number, *****************, from Horne Hyundai on May 9, 2021. They did not tell me that they didn't have possession of the title to the vehicle. I have never received my vehicle license plate with valid registration tags even though I paid for the title registration at purchase. The have sent me multiple ******* vehicle temporary registration papers to display on the vehicle, but the last one expired on 5/16/22, and now they have not provided any more even though I have requested this to be resolved. They have been telling me for several months that a duplicate title is on the way and that I should receive my plates, but it still has not happened. At this time I have no legal registration to display on my vehicle and I am not getting a response from Horne Hyundai. I need a valid title and registration for my vehicle and they will not provide these items.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Original date: Dec 06, 2021 Took my car in for service. The car was purchased new from the dealership under 1 year before.During the service, one of the dealership employees crashed my car into another one causing damage to the rear section.They were "too busy" to take the car into their body shop until Jan of 2022.They scheduled an appointment for me to bring the car into Horne Hyundai on Jan 3, 2022, and they would provide a loaner of equivalent class as my SUV.I arrived on Jan 3 and they said they had no SUVs available and sent me to a rental car place, which they wanted to charge me for a deposit and hold on my charge card, which I declined to participate in.I was returned to the Dealership and the Service Director/Manager **** promised to call me when the first available loaner vehicle was returned.From Jan 3 til the middle of March, I was not contacted, at all, by Horne Hyundai. I was finally able to speak with **** during the week of 14 March 2022, over 3 months after they damaged my car. He assured me that there would be a loaner available during the next week, and he would call me either way. He did not!I called several times during the week of the 21st of March to express my frustration and Horne Hyundai's lack of ***************** At that time, I was again assured of a vehicle within the next week.On March 29, I received a voicemail stating exactly "We just received a Palisade in and it is going to be held for you to pick up the next day". He stated he would not be available but "service writer" ******* would take care of delivering the Palisade loaner to me.Today, March 30th, I arrived to pick up the loaner and drop off my ***************** and ******* brings out a base model Santa Fe. He then states the Palisade was not returned. So, I played him the voicemail from Manager **** which clearly stated the car was there and available and stated that you or **** are liars and I'm done with the dealership! Fix my car!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩