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Find a Location

Horne Mazda Avondale has 1 locations, listed below.

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    Business ProfileforHorne Mazda Avondale

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company sells new Mazda's and used vehicles.

    Business Details

    Location of This Business
    10675 W Papago Fwy, Avondale, AZ 85323-5313
    BBB File Opened:
    1/20/2006
    Years in Business:
    19
    Business Started:
    5/11/2005
    Date of New Ownership:
    6/15/2010
    Business Incorporated:
    12/23/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Horne Motors of Avondale LLC
    Related Businesses
    Business Management
    • Mr. Patti McDuffy, Office Administrator
    • Mr. Doug Moreland, Co-Owner
    Contact Information

    Principal

    • Mr. Doug Moreland, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (623) 478-3021
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rick H

    1 star

    06/28/2024

    Contacted dealer on 6/19 to get their best OTD pricing on a new Mazda CX-50 that was in transit and due to be delivered within a week. Their website showed the **** of $43404, a discount of $5133, and dealer add-ons of $2296. In addition, the website presented an additional offer for $500 off new vehicle purchase. They replied with a proposal containing that same information. I agreed to come in and get my trade evaluated and finalize a deal if it met my bottom line trade requirement - which they reluctantly did. We had a deal, and waited for delivery of the vehicle.Upon arrival of the vehicle on 6/25, it was determined the ACTUAL **** on the vehicle was not $43404, but $43005 instead. I asked for the proposal **** to be updated so the actual numbers matched and they refused. They immediately tried to downplay the deal we had made. They have said "The **** on the car has nothing to do with what you're buying the car for" and "You are buying the car below what we have advertised."First - **** is the first and largest number on the proposal they provided. So to say that it has nothing to do with the price is total fabrication and obviously false. Second - The proposal contains all of THEIR numbers, from their website, as they advertised to the general public on 6/19. The ****, discounts, add-ons, doc fee - all from their website and proposal. So to say that the purchase is below what they have advertised is yet another lie. Finally, they updated the **** on the proposal - HOWEVER - they then changed the entire deal - removing discounts/trade - and refused to stand by their original deal. They want me to pay MORE than what we had agreed to in order to complete the purchase (for a vehicle that has a lower **** value!) They are doing a switch at the last minute. They are using INFLATED VALUES to lure people to the dealer to then CHANGE the deal and try and get more money from the consumer once they try to delivery. Shame on them - walk away!

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