2 Customer Reviews
Review from Tadeo S
1 star12/05/2022
The absolute worst expensive Ive had with an auto shop. My Jeep has been sitting in the lot for 3 months untouched. *** received multiple calls claiming I need to pay different amounts for services I have not approved of. Once the actual problem was diagnosed I was presented with yet ANOTHER invoice stating I need to pay more money.I put half the payment down, was told my Jeep was going to be done in 5 days.5 days later not one person called **** have called every day since with no answer for a total of 11 days later.(on a Monday)They then told me my Jeep was going to be done NO LATER then Wednesday.Wednesday came and again, no call.I got dropped off at Middleton auto assuming my Jeep was going to be ready but was told that it was STILL wasnt. At this point I was beyond livid with the service I have been receiving so any other sane person I requested to get my keys back so I can take my business elsewhere and was denied multiple times. I asked for the owners name and was also denied the information multiple times. After 30 minutes going back and forth I was told I would get a call 9am the next day.I DID NOT RECEIVED A CALL AND HAD TO REACH OUT YET AGAIN.When I called ***** answered with another run round on why my Jeep is still sitting there and that THEY WILL GIVE ME A CALL ONCE IT IS COMPLETEDThis auto shop is completely misleading, they do not communicate with their customers and have put me in a difficult spot getting to and from work. They have COMPLETELY lost my business and would not recommending them to anyone else!Review from Daniel Q.
1 star06/30/2022
"Hello, we have been open since **** and have a 5-star rating on ****** with over 300 reviews. We have been one of the most well-trusted shops in town."Is a load of bull I took my vehicle here so that they could replace the engine and transmission the engine I bought off of Midway Automotive the transmission I bought off of Middleton Automotive now the first day that I picked it up the check engine light was on so I went to AutoZone put the code reader on it and a code came back for the transmission I called Middleton Automotive they say okay they're going to look over my warranty and give me a call back 3 or 4 days go by still no call back I'm driving to Phoenix the car starts missparring I call them again they give me a phone number to call for a tow truck and when I call it they tell me that it's going to cost $600 well a little bit more to get it towed back to Middleton Automotive and that I'll have to pay out of pocket and that Middleton would later reimburse me that alone was completely unnecessary now I had a ****************************** on the transmission through Middleton so to this day I'm still having issues with the transmission and Middleton refuses to repair them they're claiming that the car is out of warranty because it was driven more than ****** miles which is completely false had they had sick in the time to listen to what I had to say they wouldn't know that I have to switch out the computer because the computer was fried. I had gotten another computer from the junkyard and had it programmed to my vehicle the I do have the actual mileage to my vehicle it just doesn't have a displayed but it seems like every time I contact them about making these repairs they have a different excuse first it was all the people we bought it from don't cover the seals I mean I bought it off of them I don't care who they bought it from the warranty was through them so they should have to repair it these people are money hungry so I've gotten a lawyer.Customer Response
06/30/2022
Also this last time i took my car there they were supposed to do the repair but instead wanted to quote me on their mess up, they did not put the flywheel cover back onto the vehicle. They let me drive off with it like that I didnt find out till 3 days after when i got under it to see why it was so loud.
Customer Review Rating
Average of 2 Customer Reviews
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