Customer ReviewsforPRS Property Management

0 stars. Taxes havent been paid in 5 years on this property so we get harassed by investment companies looking for the owner. Weve been left with black mold, exposed wiring, safety hazards and overgrown trees (per our lease and **** Prescotts email, PRS should have come out to trim them last year). Its impossible to get in touch with the office as they never answer phone calls. They violate their part of the lease consistently. Awful company.

If there was a minus number, I would have provided it!This company/management personnel have NO desire to manage your property with ANY kind of integrity. They have managed (I use this term VERY lightly) my property for three years and after two years of being unable to travel due to Covid-19, I personally discovered in April 2022 the decline of the exterior of my home.I immediately addressed it with the manager, who sent someone to the property and submitted over a dozen photographs of items needing repairs! That was the beginning of April 2022. It is now August and I have yet to have ANY contact with PRS on THEIR part, but Ive called at least a half dozen times with responses such as oh you didnt get the quotes? and I checked the quote submitted and it was for a roof replacement NOT the facia oh, and Ill get back with you on that.! They were AWAYS ****** on the Spot when the lease was to be renewed.do you want to increase rent?. My tenant has been in the home for 8 years with minimal contact with PRS, as I have a home warranty for additional protection.I beg of anyone looking for a management company to NOT USE this company. Youre just throwing your money into the wind!

Absolute WORST property management company to exist. If you can avoid it, please dont rent from them. And if you're a landlord, please find another company to represent your property. I'm sure their fees are very low, but it's not worth it- unless you want to be known as a slumlord. We had a gas leak, cockroach infestation, mold, a broken pool system, a busted pipe in the master bathroom that ended up being repaired... but we didnt have access/use of the master bathroom/the actual master bedroom for TWO MONTHS. The bathroom was a literal hole for most of that time because a plumber dug it up and then didnt return for weeks. PRS says its not their job to follow up with whoever they contract out for work... so jobs will sit unfinished. I came home one weekend to find people working at our rental even though no one had said they were coming. Came back a little while later and the hall bathroom toilet was disconnected. While the master bathroom was still unusable. They also dont clean when they turn the place over. Our place was disgusting when we moved in. It reeked of cat pee, and when we brought it up they said, "that's unfortunate. It will always smell like cat pee. Previous tenant had cats. Try plug-ins." We had to hire someone to clean the floors ourselves, and when they showed up, one of the floor cleaners asked if I was trying to get my deposit back...assuming I had been living there and moving out. I said NOPE this is me moving in after paying a cleaning fee to the property management company. They said it looked like no one had ever touched the floors. I agreed. The actual cleaners PRS uses told us they are never hired to do a "deep clean," even when homes sorely need it. ****** is especially unhelpful and unprofessional. We signed a lease with a move in date and when the time came they tried to push back our move in date by at least a week. We said no, we signed a lease with a move in date and they said they never signed so they can change what they want.