Customer ReviewsforT D K Comfort Systems Inc

I've written several positive reviews over the years. This unfortunately is my first negative review of a company. This company installed 2 split duct systems in our 1032sqft home. The back unit has always worked great but we have had numerous issues with the front unit keeping the house cool remember its a small house. We also rarely use this home and have only been up a few times since the unit was serviced. I suspected a leak in the line in 2021 and called them and they replaced a fitting and added coolant. They did detect a leak in the line and said the fitting was replaced. We came up and the weather was nice so we haven't used the heater or air conditioner. We came up last weekend and it was cool so we turned on the unit and it was not blowing hot air. This time I decided to call another reputable company because we felt like this has been an ongoing issue when we use it. This company did a leak detection and said there was an improper fitting that was causing the small leak. **** also said it would take a couple of years to leak out. ITDK installed the unit and has been the only company to do any service work on it. I called TDK and explained the situation to the girl that answered the phone. She said why haven't you called sooner. I said we haven't used the unit when we have come up which is rarely. I said why don't you have someone come out and verify the improper fitting. She just laughed and said you should have called sooner. I said I called as soon as I noted there was an issue. I wanted to get a second opinion as to my suspicion of a leak. They didn't offer to look at it . I'm just disappointed since this has been an ongoing issue. The rear air still works perfectly. I'm just upset that they don't stand behind their workmanship. Thank you for reading this review. I'm sorry to have to leave this negativity