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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Purchased a 6.0 Kw Solar Array that should have an expandable capacity inverter rated at 7.6Kw output so I can expand at a later date.I Received a 6.0Kw Inverter and purchase contract stated a 7.6Kw inverter would be installed for when I expanded at a later date. As the Text Messages clearly state, I DID NOT receive a 7.6KW inverter and need this to be made right under the "Service Contract" that was paid for in full.
Business response
11/18/2024
This has been taken care of. The part had been on backorder and Mr. ***** was informed about this and I told him as soon as the part came in we would come over and install the new inverter. I can send you pictures of the completed job if that will help you.Customer response
11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The actions have been performed and the complaint should be closed with full satisfaction.
Regards,
***** *****
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.