ComplaintsforDiamond Medical Equipment LLC

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an invoice from ****** medical that was heavily padded. I received one plain basic wheelchair from them that I was gonna be charged monthly for and the bill came for $900 for the span of maybe five months and there was extra stuff on there. there was an anti-tip wheelchair, which was like $400. There was like padding on there, there was stuff on there I never received or signed for. I never asked for that and didnt receive it all I received was one basic wheelchair the Cheapest wheelchair they had. I have called about seven times left three voicemails left two messages with somebody and emailed and nobody is responding back to me. please help if you can. I am not sure what else to do. It has been two weeks, Im not sure if there is a time limit to wait before complaining.

  Business response

  07/10/2024

  HI,

  Thank you for sending over the complaint and allowing a response.  I have read the complaint.

  First, regarding no answer when calling the ****** or no return call.  There was an unfortunate event during the period of her phone calls.  The ****** had to take an emergency medical leave of absense, so this is a valid concern.  It's my understanding client ********* has spoken to the ****** since this complaint was made to the BBB several times. 

  Regarding the prices on the invoice, these are established by the clients insurance that generally follows the direction of medicare.  This client has ******************* The items are dictatated by billing code with description and allowed amount. Also, we are not allowed to dispense and bill for the items unless there is a physicians order. Apparently from our files, client ********* called our office several times prior to receiving anxious to get the items ordered. We don't  show any communication after she received the items regarding any concerns.

  We understand there can be a delay when getting an invoice as we exhaust attempts to bill the insurance, and the insurance can take up to 90 days to respond. 

  Attached is the invoice and the proof of delivery showing the clients signature along with all the items received showing the code, description and the allowed amount.

  This proof of delivery also has client ********* signature.  ( see Attached )

  We strive to bill the clients insurance and accept the monies the insurance reimburses.  According to client ********** insurance, the January and February were applied to her deductible. And the March thru May billing, the balance is applied to her co-************** pay).  This is dictated in insurance policy purchased by client *********. 

  Note: no medical information is shared in this attachment. 

  Thank

  ***************

   

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