ComplaintsforPrescribed Health and Beauty
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
office visit 2/28/23, insurance paid their portion of the claim as evidence of an EOB. Several phone calls to provider since 11/2023. issue has still not been resolved as of 3/19/2024 my account still shows a balance due to the provider that has already been paid.Business response
05/01/2024
Patient brought this issue to our attention in November 2023. We were in the process of changing billing companies due to multiple problems with our previous billing company. We attempted to contact the patient and were unable to get a hold of her, however, we contacted our new billing company to determine what the issue was. We had no record from the insurance company of a payment being made, which we attempted to obtain record from them. Patient was able to provide verification of payment on 4/12/24 and at that time we were able provide this information to our new billing company to have them adjust the payment accordingly. Our billing company has addressed the patient's account and adjusted the patient's balance to zero. I (the office manager) have been in contact with the patient multiple times trying to get this issue resolved. This issue has been addressed and resolved with our office and the patient no longer has a balance on her account. Unfortunately we had issues with our previous billing company not properly documenting payments and handling claims in a timely manner. Additionally, dealing with insurance companies can be rather difficult in the medical field. We appreciate the patient bringing this to our attention and patiently working with us to get the issue mentioned above resolved.Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.