ComplaintsforConair Corporation
Wholesalers and Distributors
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When I joined Weight Watchers a year or two ago, they sent me a Conair WW scale, model WW942ZFR. I believe I got the scale in late January, 2023. Since WW sent me the scale as part of my membership, I did not get a receipt. The scale is no longer working satisfactorily. I just weighed myself four times a few seconds apart and got readings of *****, *****, ***** and *****. Conair had told me to reset the scale by removing the batteries for an hour, but that did not solve the problem. The scale has a 10-year warranty, but Conair will not honor it. I have contacted them by email several times after the reset, but I get no response.Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
No safety requirements what so ever. Ive gotten splinters from the wood pallets on numerous occasions and no they are clean or in a decent condition.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased The BabylissPro Model FX787 Series cordless clipper online (December 2023) from ***** Beauty Supply. The comb attachments were missing. It took several attempts to get someone to listen to me. I did not want a new clipper, I just wanted the attachments as advertised. I was sent attachments but they were too big and useless. I told them I would send them back but I would not pay for shipping to do so as this was not my mistake. No one will respond to me and I just want the clipper comb attachments. I am a hairstylist and not having this clipper function has caused me extreme anxiety and loss of income because I do not have the proper tools to cut hair. I just want the CORRECT clipper comb attachments.Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/22/2023- Contacted CONAIR regarding a pair of Babyliss Pro Trimmers I purchased in July 2023. I got through to a **************** Rep and informed him that the charging indication light is not operational. I alerted ******* of the Model and Serial number of the product and was informed that the product is still under warranty and that I would be emailed a return label so I cab send the product back in exchange for a new trimmer. I provided my email address and I was told that I would receive the email within 48hrs and I was provided a reference number (*********), 12/29/2023- After over a week and not receiving the return label via email, attempted to contact CONAIR via phone again and was on hold for over 30 minutes before I hung up, I then sent an email through their website with the promise of correspondence within 48hrs.01/03/2024- I again contacted CONAIR via telephone again in an attempt to get the return label. I opted for the callback option when prompted and my phone number was verified. I never received a callback.Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order with Cuisinart for a chopping blade. They sent me three and charged me for three. I returned two and emailed them twice a copy of my charges. I have called them five or six times and was told me case was being escalated and I would be called back. Nobody has ever called me back, and my charges have never been credited.Customer response
12/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In June 2023, I purchased a processional style blow dryer manufactured by Conair. ** Oct 2023, the blow dryer would not always turn on. Sometime there was a bright red light on only, but no air blowing out and it would buzz. I was afraid to use it, thinking that it might catch fire. I called the Conair company to have it replaced by warranty. I spoke with a lady named ******************* on Oct 25th, she was very helpful and told me that it would be replaced. **** sent me a return a label and said that once she receives the blow dryer, she would mail the replacement within 7 days. The blow dryer was shipped Nov 4th 2023 and I still have not received the replacement dryer. I have called Conair customer service number but it only rings forever and nobody ever answers the phone. A recording will cut into the ringing and say that a customer service agent will answer soon. I have left the phone ringing for 20+ minutes, no customer service rep ever answers the phone.Initial Complaint
11/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order online showing two products showing up sale price, and when I received my product, it was only one and not the two as shown in the picture and description.Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, on June 30, 2020, the year of the COVID19 shutdown, I had purchased a blender jug online from Cuisinart. I have attached the purchase order. After returning it, in July 2020, I have been trying to collect a refund from Conair Corporation. In good faith, I have not recorded the refund. After repeated good faith requests, they stopped responding. My most recent email was in 5/30/2022. Maybe they hoped that I would forget. I did forget, but now I remembered that I have not, in good faith, been able to obtain proof from them that I have been issued a refund. I demand proof that I was refunded or to receive payment from them at the earliest possible date.Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Conair ***** trimmer some time back. It is not under warranty. My maid dropped it and I called Conair to get a replacement blade. They said they don't have this blade, so decided to replace the whole unit. Sent the package to my courier's address, but they need an invoice stating what's in the package and the price. I have been on the phone for more than a week and Conair promised Corporate was going to email/call back. They did not. Called again and they said they would send the email. In good faith, I hung up, and they did not send the invoice. Gave me an email to ask for it (they keep changing the process and stalling). I only need an email stating what was sent to me so my courier can ship it to me.Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Good afternoon this is in regards to products brought from this company I always tried to avoid certain companies because I am afraid of the product they carried but this I did a review on and got a good feedback so I decided to try It I brought a steamer from them paid a good amount for it after having the product didnt use it for a few months but decided to use it last week found out it was not streaming. The bed bath and beyond I purchased it from was recently closed I found out so I called the company to see if they would replace the product. I was told by one of the representatives that the product was out of warranty even though it was bought last year but on the company website it says 2 years for warranties. I dont understand this business and I also want to let people know stay away dont buy anything from them because they are liars and will not stand up to what they put in writing please help me at this point I am really afraid because I dont see in this hard time were money is so hard to come by why you would want to steal from me like this. I even went as far as purchasing another was planning on giving it away but that is out the door now.
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Customer Complaints Summary
24 total complaints in the last 3 years.
8 complaints closed in the last 12 months.