ComplaintsforPlus Electric Solar Solutions
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Complaint Details
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Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In July of 2019 I hired Plus Electric Solar Solutions/Blue Mirage Pool and Spas for $4,395 to install solar panels to heat my pool and they did an excellent job. Within the year we had a monsoon storm that blew the panels off of the roof and damaged them. The panels were covered and replaced per the 11 year warranty and were installed by the team. On July 28, 2022 we had another bad monsoon storm with high winds and a lot of rain. Not only were the solar panels uplifted from the roof leaving holes throughout, but the straps were shredded and the water pipe was snapped off. The holes in the roof caused major leaking and damage to our ceiling. One of the panels flew into our tv antenna with such force the cables were ripped out of the roof. A roofer came the day after the storm to access the damage to the roof and I was told that the holes that were drilled to anchor the panels should have been drilled into the beams and not the plywood and that's what caused them to be pulled up and out of the roof. I spoke to owner the day of the storm about reinstalling the panels somewhere other than my roof and he said he was out of town until August 8th and would get back to me as soon as he returned. The 8th came and went and I never heard from him so I called him and left a message. He did not return my call. I called again a day or two later, same outcome. I have called and left several voicemails since the 8th of August to which he has never returned my calls. Since the storm we have not used our pool because the water temp is too low for my wife. As per the warranty any and all repairs must be made by the authorized distributor/installer so I have not even been able to file a claim with my insurance provider because I have no information about the cost to repair/replace or install panels. All I am asking is that they contact me, come out and access the damage to the panels so that we can discuss having them repaired or replaced somewhere other than my roof.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.