ComplaintsforTitan Restoration of AZ

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TITAN RESTORATION OWES US NEW INTERIOR DOORS. THEY WILL NOT WARRANTY THEIR WORK. THEY GOT PAID TO REBUILD OUR HOME BETWEEN THE INSURANCE ADJUSTER AND A GUY NAMED *********************** THEY HIRED NON *** REGISTERED DOOR INSTALLERS. IT WILL COST WELL OVER ****** TO FIX THE DOORS. THEY WILL NOT WARRANTY THE WORK OR ACKNOWLEDGE THE ***** DUE TO THE *** SAYING IT MET MINIMUM REQUIREMENTS.

  

  Business response

  06/17/2024

  Dear ****,
  I am writing on behalf of Titan Restoration of AZ to address the complaint you filed with the Better Business Bureau (BBB). We take all customer feedback seriously and aim to resolve issues promptly and satisfactorily.
  First, I would like to express our sincere apologies for any inconvenience you experienced. Your satisfaction is of utmost importance to us, and we regret that your experience did not meet our high standards.
  To address your concerns, we have conducted a thorough review of your case. Here is a summary of our findings and proposed resolutions:

  Your project was successfully completed and fully settled in March 2023. We take every customer concern seriously and are committed to providing the best possible resolution. We understand that despite our efforts, the matter reached the Registrar of Contractors (***). The *** thoroughly reviewed the concerns raised, and, after careful consideration, dismissed all claims. A formal letter outlining the ***'s decision was provided to you, reflecting their findings aligned with our position. We empathize with the difficulties you encountered during the aftermath of the fire and recognize the distress such events can cause. We believed that the resolution provided by the *** would bring closure to the matter. We appreciate your understanding and cooperation throughout the process. Our commitment to customer satisfaction remains a top priority. 

  For further assistance, feel free to contact our office directly at ************.
  Sincerely,
  *****************************
  Director of Sales & Marketing 
  Titan Restoration of AZ
  

• Initial Complaint

  05/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told the job from start to finish would take 4-6 months. It is now a year and still not complete. They are horrible at finishing what they say they will finish in any kind of timely manner. Everything takes longer than they specify with no reasons given for the delay. They do not return phone calls or keep in communication. I am still waiting for cabinet install that was supposed to be completed a long time ago. They also have holes in ceilings that need to be fixed. I want these done ASAP as this is getting ridiculous! They have cost me substantial money with all the delays and unable to rent the apartment.

  

  Business response

  05/17/2022

  This job was a vehicle impact which caused significant damage to the home. Upon completion, The ************ found a gas leak in the property when the home was inspected for Certificate of Occupancy. It took over a month for the insurance company to approve the new gas line and subsequent drywall and paint repairs. When we made repairs from the new gas line, we missed a few holes in a closet on the back patio that we didn't know were there. Those repairs will be completed by 5/31/22. We also have a few upper cabinets that need to be installed over the kitchen peninsula. Those will be installed by 5/31/22.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩