ComplaintsforFLY Level LLC
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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a flight leaving ********* to ***, flight was canceled after about 3 hours after take off; yes everyone was waiting about 3 hours before they said it was canceled. I didn't get home on time which made me also lose a week's worth of work. I've contacted Level they said it was a different airlines problem and go to their website. Which I did and put the info they gave me but it didn't allow me to proceed, so I called that airline and they said that I didn't book with them so I could have to contact level. So here I am contacting Level and only response is contact the other airline, also like they didn't read my email that said I did contact that air line and spoke to Leando Vernad as of 8:55am Oct 31st 2024 from the other airline.Initial Complaint
01/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Two flight tickets with booking #ZBWV4L are purchased as of 12 Oct 2023 via Expedia, and canceled within 24 hours accordingly to Expedia cancellation policy. Expedia agents tried multiple times to reach out to LEVEL for proper cancellation confirmation but they could not reach any body via chat or by phone. Thus, we went through credit card claims to get our money back. However, we received the check-in notice from the LEVEL for the same booking number like it was not canceled. I tried to reach to LEVEL by chat or phone, but again none of the methods work to connect with LEVEL for hours after hours of attempts. This is very frustrating and upsetting experience of LEVEL's poorly-operated business, especially flight services should ensure safety and prompt response to potential problems. This contact problem concerns us and makes us turned away from their business. We also want to warn other potential customers for this significant and serious inconvenience with LEVEL's service. We also want to make sure that we are not improperly charged for the canceled booking #ZBWV4L.Initial Complaint
12/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am trying to receive a refund for a flight I made to ********* from ***********, leaving Dec 5th, 2023. The flight is VY ****. The reason for cancelation is due to death in family.The businesses involved are ******, Vueling, and Fly Level. They all have different policies and procedures that make it nearly impossible to contact anyone directly. Moreover, they are all pinning responsibility on the other parties, leaving the customer unable to settle any requests (such as mine). For example, when contacting ****** they have continuously misled me, saying "no refunds are allowed through the other agencies." Yet, Vueling, the company I am flying on says otherwise (see attached pdf). Vueling allows refunds based on justified reasons. When I told the ****** agent they were misleading/lying, they proceeded to contact the other agencies Vueling or Flylevel. I asked them for follow up information (like the names of other agents from the other companies and they denied met that information, saying due to their 'accent' they were not able to get that information). I called Flylevel and Vueling and they either did not answer/hung up immediately or specifically stated that the company I purchased the ticket from must contact them (i.e., ******). I also proceeded to use Vueling and Flylevel and ******** chat systems and they both have opposing information. On Vueling, when I am trying to process a refund request, I am directed to customer service center, which I am then told my booking does not exist. When I go on flylevel it does not allow me the possibility to cancel any flights (per their website). Finally when I was included in ******** chat system, they said the claim was open for 24 hours and that I needed to respond within a couple of hours to keep it open (which I did respond immediately). They canceled the claim within a couple hours without providing me any reason whatsoever. In all, I believe these companies are misleading, and purposefully feigning responsibility.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.