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Complaint Details
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Initial Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We paid $550.00 deposit. The company representative said we would have our shades installed a week ago . The shades are ************* so they said it would be no problem installing in a timely manner. We decided to cancel our order for non delivery. The business manager told ** there was no deposit return policy and after reviewing the original order there is no reference to this on the paperwork. We have left two messages for the owner to call ** so be we can get our deposit back. Nothing from the owner!!
Business response
05/19/2023
Good afternoon *******, this is ************************* the owner of Day Star Screens responding to complaint ID number ********. In regards to customers complaint our work order states specialty orders take 3 to 5 weeks to process since this complaint was filed I have reached out to the customer and they have agreed to continue with their order. We are installing the screens Friday, May 19 2023 our customer agreed to continuing with this project. Thank you again and please advise to any further information required?
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.