Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/2/24 signed contract with Valley Voltage to replace my roof. I paid $6,725.00 on 2/21/24 to Valley Voltage. The roof was out on in two days and finished on 3/6/24. On 3)14)24 got letter of roof completion. On 3/13/24 spoke to valley voltage stating I did not want white wall work. I spoke to supervisor asking for contract to be revised. He stated he would get back to me. I never heard anything back from him. On 4/8/24 spoke to **** from Valley Voltage. I told him my roof was leaking. I also told him I wanted my contract revised as no white wall work was done in my house. He said I will speak to the finance department and get back to you. He stated also that the roofing supervisor would contact me to check out the roof and repair it. Again, I have heard nothing from **** about the contract. bring revised. No one has contacted me about repairing the roof. The contract states there is a warranty on the roof but no one has looked at the roof or repaired it. I received an invoice from valley voltage stating I need to pay $6,725.00 by 4/26/24. I feel the contract is no longer valid as it has a warranty on the roof and no repairs have been done to my roof.
Business response
08/30/2024
Hello ****, the representative you have been contacting is no longer with us. If you would please call into our main company line we would be happy to learn more about what you concerns and find ways to address them.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.