ComplaintsforArizona Business Online
Business Opportunities
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Contract signed 2.14.2024 for 2 motorized outdoor patio shades by Havana Shade. Contract stated ***** weeks lead time for installation. Horrible communication from ****** after contract signed prompting me to send NUMEROUS emails and make endless calls to get a status update. Each interaction was the same-always an excuse with NO date provided for the installation or absolutely no response. I waited 33 weeks and still no date of when the shades would be installed, so I canceled the contract on 10.2.2024. Owner has withheld $700 from my full refund citing travel x2 for measurements and installing electrical. Nothing in the contract states there are travel fees. The $500 charge for electrical is for the full work which was not done. I was left with 2 holes in my ceiling and wires waiting to be connected. I have found several other complaints online with the same issue of the company taking the deposit and failing to deliver the product.Initial Complaint
10/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 12, 2024 I paid $107.76 on my cash app **** card ending in *2646 to ******* Wireless for my phone bill. Never received notice of returned payment. Then on October 17th,2024 I made an additional payment of $170.00 on same card *2646. Merchant charged Navy Federal $29 of a returned fee. Merchant sent a push notification to play another past due amount before services are interrupted. Merchant was not willing to refund funds that were taken. Started a dispute claim with Cash app on October 19th,2024Initial Complaint
10/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Western dental did a bone graph in the front and the stitches fell out and no bone graph. I paid $340 dollars and it has taken them 6 months to make my partial and plate . That is covered under my insurance. I want you to read the reviews on the mesa az app. They are horrible and heartless and they lie to you. I want something done please. Thank youInitial Complaint
10/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On July 26, 2025, I went to SimonMed in ******** West for x-rays on my back. ******/******* informed me that my co-pay would be $15.00. I thought my co-pay was *****. She said that because I was getting two x-rays, the co-pay was a deal at $15.00. I agreed and gave her my credit card. She gave me a receipt for $366.09. I said "You didn't really charge me $366.09, did you?" She took the receipt from me and gave me a receipt for $15.00. Fine.A few days later, I checked my bank account and it showed the charge for $366.09. I went back to ******** and confronted ******. She said it was too late; I would have to call billing. Which I did, several times, receiving no help or concern at all. I went to my bank and the banker spent at least an hour and a half getting $351.09 added back to my credit card. Fine Since then, ******** has sent me bills through text, email, and mail for $30.00 and $30.85. No amount of calling has gotten me anywhere. The last time that I called, I asked to speak to a supervisor. I was hung up on.They are not giving me credit for the $15.00 that I have already paid for and are trying to charge me more. I am very **********. $30.00 gives me four hours of air conditioning per day for a week. This problem has since cost me many hours of stress and anxiety. Please help.Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked a two-week stay through **** at a property managed or owned by *************** (a house on **************************************************. they appear to be a company out of Reno but doing business in ***************). When we arrived, there was mouse p*** in every shower/tub and on the bathroom sinks. We were dismayed, but thought that everything else would be okay. However, when we went to go to sleep at 10pm, we discovered more mouse p*** in each and every bed in the house. Although the beds were made, the sheets appeared dirty and as though they had never been changed. When we got the 24/7 customer help person on the phone, she offered to give us a code that would allow us to get clean sheets so that we could remake the beds ourselves, but otherwise could not help. She said that the company could not help us find another place to stay because all of their other rentals were full, but she offered to pay for 2 nights' hotel for the people in our group. We were 5 adults in 3 different family groups, so we required 3 hotel rooms. We had to phone around to find a hotel with enough rooms and pack everything and get checked into the hotel...all the night before my husband's surgery at ****. A few days later, someone from Hughberry phoned and said that they would only pay a portion of our hotel costs. Then, today, they informed us that they will not pay for ANY of our hotel stay as this is not their policy. We all heard them make this offer. We were all here from out of town and had no place to stay after they rented us a place that was unfit for human habitation. Even if their "policy" is not to pay for a hotel, they said that they would do it.This whole fiasco has cost us significant money. The hotel rooms cost us an additional $1682.94 (total). Then the new rental that we found cost us a couple of thousand dollars more than the one we had rented from *********. However, we are only asking to recoup the hotel costs that they promised to cover.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In late July a representative from Our ************ did a cold call when I wasnt home so arranged a meeting later. Told the guy (*****) that we were only looking and were not ready to make any commitments until we explored all options. Gave permission for a home evaluation and signed an interconnection agreement with ***. About a week later we got a call that they were going to start the installation that next Monday. Told them no and that we were probably not going with them as we didnt want to lease. All at once he tells us there is a cancellation fee of $2500 and sent an invoice. Asked for document where we signed that and he said it was in my mail he didnt have it. I never saw the document nor can I find it. We feel scammed big time.Initial Complaint
10/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
American Access Casualty/****** has failed to resolve an auto accident claim ; accident date occurred 7/23/24. Numerous calls and emails have been ignored to date. After the vehicle was inspected by their appraiser on 8/7 all communication stopped. I filed their claimant report on 8/15 which was faxed back to ****** on the same day. The other driver who admitted to fault is the policy holder with ******. She stated that she received the same response from them as well. The company is located at : ********************************************************************************************** ************ . Claims ****** ************************. Manager ***** ****** ************************. Please contact me as soon as possible as it seems the company is "acting in bad faith". Thank YouInitial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
$210 paid on 7/20/2023 for a water heater cabinet never installed Have been attempting for 14 months to have owner finish job; Owner fails to show on appointments made to complete installation, fails to answer customer or give any information about a refund.Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a request for assistance from DIFI for the delay and mishandling of my insurance claim with ************************* I called in an insurance claim on 12/12/23 with Safeco through their call center on 12/29/23 (New Years weekend). Safeco/Liberty Mutual Insurance Company, Service Master and their restoration/packout affiliates. My house still sits gutted since 12/29/23!Please note that original claim# ********* was initiated under Liberty Mutual by call center in error, and reassigned by Safeco as ********* but took months and resulted in Service Master gutting the house and removing ALL contents in house, garageand we found Service Master inside both my sheds for no reason. Therefore we filed multiple claims with police on Service Master for suspected criminal activity beginning with asking that ************************* be banned from home due to theft that transpired when he went thru the home early during the day on 12/29/23 (as reported by ******************* at ************). Please note that Service master owner assured that ****** would have nothing to do with my Prescott Valley property with plumber, **************** and ************************* present as witnesses at about 3pm on 12/29/23. The Liberty Mutual/Safeco call center recommended to ************, **************** and the plumber to contact and schedule water extraction til insurance approvals were received. The owner of Service Master stopped at the home about 4p and assured **************** would not return, gave his word that he would be supplying all quotes and approvals before anyone entered or touched the house. This is not what transpired.Initial Complaint
08/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Description uploaded to complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1422 N 44th St
Phoenix, AZ 85008
Customer Complaints Summary
23 total complaints in the last 3 years.
14 complaints closed in the last 12 months.