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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, To whom it may concern--A family gravestone was damaged in March of 2022 by maintenance workers at St. Francis Cemetery. We have pictures of the crushed stone, scraped granite, and destroyed centerpiece holder. We immediately spoke with "******" on 3/21/2022 about the damage and was told "it will be reordered." We continued to follow up, via phone calls, and messages 12 times over the last year. We spoke with or left messages with the "receptionist, " "*********************", and "*************************." Whenever we were lucky enough to speak with someone, we were promised "a new gravestone was ordered," or "it is a supply chain issue," or "sixty more days." It has now been one year since the damage occurred. We believe that work to dig the gravesite two spots directly north of our family's last March (2022), is the related cause of trucks/equipment being drug deliberately over our familys gravestone. We would appreciate resolution--we expect to be provided a purchase order for a new gravestone, and constant communication as to reception of this complaint, apology for mis-management, tangible proof of a work order, and new photos of installation of the new gravestone.Zoom in and out to see crushed edges, tire marks, scraped granite of the gravestone, and a damaged centerpiece.
Business response
04/10/2024
Jeff Hodges complaint about the family marker we acknowledged our error and replaced the marker for Deacon Flynn and his wife in the St. Theresa section. There was a significant delay in getting the marker in as we are currently still experiencing a 6-8 month delay with our supplier, but the new marker has been placed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.