ComplaintsforSandstone Surfaces LLC
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased 2 slabs of granite 3 CM countertops from Classic surfaces, I hired ******************************* who works and owns sandstone surfaces to go pick up the countertop slabs And install the countertops in my outdoor kitchen.. We knew there would be a considerable amount of 3cm granite countertop left, so I asked him to bring the remaining granite countertops to my house for a upcoming project, He agreed... I reminded him on the day he was coming out to install the countertops to not forget to bring the remaining granite 3CM counter top.. He did not phone me back and inform me that he did not bring the remaining granite countertop Slab with him, he waited until he got to my house and started installing Before he informed me that he did not bring the remaining 3cm granite Countertop slab..He then proceeded to inform me that he would bring the remaining Countertop slab once the ground dries out from the night before rain.. I proceeded to pay him for the installation...He said as soon as the ground dries out, give him a call and he will bring it right over.. I called him on April 2nd and asked him to bring the countertop remnants on April 4th or April 5th, He agreed.. By the evening of April 5th i still hadn't received my countertop slab So I asked him what day would be best for him to bring it over to me seeing as though he failed to deliver on April 4th or 5th, he informed me that he would deliver my 3cm granite slab to me on April 8th or the 9th...Again, he failed to deliver my countertop slab so I called him, He did not answer my call. I proceeded to inform him that if I did not get my countertop slab i was going to contact the BBB and go file a complaint at the ************** and he told me, To "go get the police and they can help you load it". He obviously had no plans on returning my granite 3cm slab... This is very sketchy poor business. And I realized after the fact that he only has a one star rating. I need this sandstone surfaces company to either, deliver me my 3 CM granite countertop slab or refund me The $1500 I paid for it...
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Contact Information
708 N 40th Ave
Phoenix, AZ 85009-4024
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.