ComplaintsforCuraleaf
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Complaint Details
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Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business is full of fraudulent thieves and false advertising! On two separate occasions they have shorted my order and both times when I contacted them they replied with an automated email saying an investigation had been opened into my claim and no further contact was ever received from them either time. More recently I have been unable to access my account on their website and unable to unlock it once they show the message saying it's been locked. They do not send the reset password link as they claim and just like the theft issues they said only an automated response claiming to open up a new claim to investigate the issue and then never communicate with me again. This company steals, lies, and promotes false advertising, flat out wrong pricing on their website compared to what they charge when you arrive. This company should have their licensing revoked and be permanently shut down!Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
my father has relied on Curaleaf to help alleviate symptoms of glaucoma and other issues associated with his advanced age. The other day, however, he was turned away because of his Mexican passport. This has never been an issue in the past. Arizona State Law clearly says that ANY passport, international or domestic, is an acceptable form of ID to purchase marijuana. Why is Curaleaf no longer accepting Mexican passports when they still accept ******** passports? This is a clearly discriminatory practice that could result in litigation against the company. Please reconsider Curaleaf's policies to lawfully follow Arizona marijuana laws and to not discriminate against customers who have the legal right and means to purchase marijuana.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.