ComplaintsforInspire Communities

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  INSPIRE states they are for all ages but this is a false statement as I am on ******** and as part of my ***** policy I get a extra benefit card that I can use monthly and it can be used for rent. My monthly deposit is in *** of what my monthly rent will be.For some reason INSPIRE does not honor the Nation Benefits **********. I just checked my balance on my debit card isover 2x what I owe in back rent and next months. It is h*** when you want to pay it and you cannot. They state when I go to the Portal website to pay and I answer my information that was declined. I was told by ********** that they never declined. One other thing I was told by **** and customers so support to go to ******* and get a money order, yes the car can be used for purchasing merchandise at ******* but not a money order. Nor can it be used at a ATM.She told me she had a customer that used the same card at ******* for a money order ********** asked me if I knew who it was and where could you cannot do it.All I want to do is to pay my rent.

  Business response

  09/24/2024

  Hello Madi,
  

  Thank you for reaching out to Inspire Communities. Mr. Graham contacted our Customer Support Line on September 17, 2024, regarding why his Aetna Nations Benefits Card was not accepted on our Resident Portal, which is managed by a third-party payment system. Our Customer Support Specialist did not have the answer at the time but assured Mr. Graham that she would investigate the issue.

  Our Customer Support Specialist promptly issued a ticket with our Resident Portal support desk. Unfortunately, we discovered that the Resident Portal does not accept the Aetna Nations Benefits Card because it is a healthcare card. According to the Aetna FAQ page, the card can be used to pay for utilities not included with rent. We apologize for the inconvenience, but our Resident Portal third party system is not equipped to accept the Aetna Nations Benefits Card for payment.

  Our Customer Support Specialist representative suggested an alternative payment method, such as purchasing a cashier’s check or money order. She also advised Mr. Graham to confirm with Aetna whether these options are covered by his benefits.
  Thank you for your understanding.
  Best regards,

  Management

  Customer response

  09/24/2024

   

  Business response

  10/01/2024

  Hello Ms. Posey,

  Our regional team was able to work with the customer and the 3rd party payment system - Resident Portal - to resolve Mr. Graham's issue. Mr. Graham was able to pay his rent using his AETNA National Benefit Card. The customer communicated to the local team that the issue is resolved! 

  Thank you,

  Management 

   

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at ********* for 7 years. This h*** hole of a place gets worse and worse and the rent increases every year by around $30 without fail. We have been without management all summer. ***** is who we were told to talk to but he says "I don't get paid to take care of yalls park". We have no one to reach out to when there is an emergency cause every number we are given, NO ONE ANSWERS. Maintenance man doesn't even live in the same city as us. There are so many issues it is ridiculous and yet no one to take care of the issues. When we try to get a corporate number we get stone walled on all fronts. We are tired of paying these outrageous prices for lot and living in what is known to even the teens at my child's school as "the trashy murder park". 0 out of a thousand don't recommend moving into here. You better off living in the drug trailer park on the other side of town. At least their roads are nice, the mow their residents grass for them foe the price they charge and they have management and maintenance. I'm so over this bs that me and a couple residents are looking into buying some land and moving our trailers to it. Cheaper than yalls rent and at least we don't have this embarrassment of a park to live in.

  Business response

  09/24/2024

  Dear Madi,
  Thank you for reaching out to Inspire Communities. ********** communicates regularly with our Regional Manager for Sweet Gum and when the Regional Manager is onsite, she meets with residents in person. Additionally,this resident has the RMs direct number.
  The management team is onsite regularly 4-5 hours Monday through Friday and Saturday's from 10 am -2pm. Phone calls are returned within 2 business days. We do not require our community or maintenance team to live onsite. Inspire leadership conducts regular visits to the communities and this particular community looks great at this time.
  Due to resident privacy we cannot disclose other residents information or status. We are aware of the concerns Ms ******* has and are in the process of addressing.  
  
  Best Regards,
  Management

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sewer backups into yard for the last 3 years. Excuse for 3 years, pumps are on special order.

  Business response

  04/24/2024

  Dear BBB,

  The BBB complaint is the first time that the current community staff has heard of a sewer issue in Mr. ****** yard. ************** reached out to our community staff last week regarding his dissatisfaction with the new placement of the dumpster, but did not mention anything about the sewer in his yard.
  
  The community team inspected Mr. ****** yard with him April 23rd. A plumber has been called to look at the yard, but it is currently dry. We are working to determine what the issue is.

  Sincerely,

  ***********************
  Inspire Communities
  Customer Support Specialist
  

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** refuses to give proper leases and makes up policys to gain more money without informing any residents nor giving any proof of policys. When asked to provide in writting they state that its not our concern when we live and own our homes in that community making all things our concern. On top of this no one answers the phones and when leaving messages they are never returned. The communities phone number is ********** you can attempt yourself. Can never get in touch with anyone from coorperate and no one is running this property corectly. If looked into they have been doing things that are shady such as adding homes they are not zoned to add and then some.

  Business response

  04/19/2024

  Dear BBB, 

  As a former employee of Country Roads and *********, ***************** is very familiar with Inspires policies that include not disclosing other customers information. We know ****************** would like her information to be kept confidential also. 

  Our community teams do not sit in the office all day but are out collecting rent, performing maintenance on the community, working with vendors, showing customers and residents homes that are available. Calls are returned but not always the same day.
  
  Our central service office has one **************** Representative (CSR) who returns all calls within 48 hours and logs the calls and messages received. Calls are escalated to the regional team as needed. ***************** can share the documents related to her home that she is requesting through an email to ************************************. 
  
  Thank you,
  Management 

  Customer response

  04/20/2024

  I was an employee over two years ago for this company they are correct but I did not share any persons information but my own in this complaint. I am a resident in this community and whether or not I was an employee at one time has no bearing on the fact that I still do not have a lease for my home after purchasing it. I have tried contacting corporate multiple times and never get calls back from the regional manager as promised and I called the office two weeks ago left a voicemail with my number to call back and still till this day have yet to hear back. I was not fired I quit after four years of working there because I was pregnant with my daughter and had hg which is extreme morning sickness and was in and out of the hospital so my childs father decided it was better for me to stay home at the time so nothing Im saying is to be malicious in any sense just want the company to do better and give me a proper lease and proof of these policies they are claiming to have without it being in writing anywhere or signed by anyone. Thank you!

  Business response

  04/22/2024

  Dear BBB Team,

  Our regional team connected with ****************** today. The regional team member communicated that a new lease will be provided once it is cleared with legal counsel and reminded ****************** that they have spoken several times. There is a signed lease on file from 2019. The regional team member will be in the community this week and assured ****************** that she will look into a tree that is concerning ******************. Our regional team member did remind her that homeowners are responsible for tree maintenance for any trees on the homeowners property.  

  Thank you,

  Management 
  

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I JUST PURCHASED MY HOME AND I GOT TO SAY THIS IS THE WORST DECISION I HAVE MADE. THE MANAGEMENT TEAM AT ********* CHANGES EVERY 30 DAYS BECAUSE THEY HIRE PEOPLE WHO ARE NOT QUALIFIED TO DO THE **** THEY CANT PROVIDE ANSWERS TO NOTHING, NO ONE ANSWERS HE PHONE AND THAT INCLUDES COPORATE. I SEE WHY THE TURN OVER THE COPORATE STAFF ARE JUST AS UNQUALIFIED. I HAVE REACH OUT TO THE *** AND ALL THE MANAGERS AND NOTHING. HOWEVER I WAS HARASSED TO DEATH TO PURCHASE AND NOW THAT IM ASKING FOR A DETAIL LEDGER OF WHERE MY DEPOSIT WAS APPLIED NO ONE CAN ANSWER. I WAS GRAND FATHERED IN FOR *** RENT AT ONCE PRICE AND NOW THAT I HAVE PURCHASED THE HOME I HAVE A NEW *** RENT WITH NO NOTICE, ********. I ASK FOR A BREAK DOWN OF MY CREDITS AND HOW MUCH I OWE AND NOTHING. NANAGEMENT CANT AND WONT EXPLAIN. I HAVE MY CLOSING PAPERS AND IT STATES WHAT THE *** RENT WILL BE AND BOW THIS NEW MANAGER OF 20 DAYS SAYING THEY DONT HAVE TO NOTIFY ME OF AN INCREASE THAT I SHOULD NOT HAVE. AS MUCH AS I HATE TO BOTHER MY ATTORNEY WITH THIS FUCKERY I HAVE NO CHOICE BC WHAT INSOIRE WILL NOT TO IS PAY WITH MY MONEY. TRAIN YOUR STAFF THEY ARE NOT TRAINED PROPERLY AND IT SHOWS BECAUSE IN 2 YEARS WE HAVE HAD 6 DIFFERENT MANAGERS NOW YOU TELL ME WTF THE ISSUE IS. PASSED ******

  Business response

  04/19/2024

  Dear BBB, 

  **************** contacted our central services office on Friday, April 12th and spoke with our **************** Representative (CSR). After having a pleasant conversation with our CSR, our CSR passed along her concerns and contact information to the regional team. **************** was pleasant with our CSR so we were extremely surprised to see her very abusive language in her BBB complaint.

  Our regional team initially contacted **************** on Monday, April 15th and promised to research her issues. Our regional team contacted **************** on Tuesday, April 16th to report back to her on what she had learned so she could answer ******************** questions. **************** was originally a renter in the community. She decided to purchase a home through our Smart Buyer program which allows our rental customers to take advantage of the home rent credits earned while renting. Part of the home rent credits can be applied towards the down payment to help the customers purchase the home according to the 3rd party lender guidelines. 
  
  Upon purchase of the home, **************** became a homeowner and is responsible for lot rent as she was explained during the sales process. Ones old home rental contract becomes void upon purchase of a home. Customers become responsible for a new site rent only contract at market rate. After the regional team explained this to ****************, she has agreed to sign a new lease for site rent only. We are happy to have **************** as a homeowner in our community and consider this issue resolved. 

  Thank you, 

  Management 
  

  Customer response

  05/02/2024

  I did not get a notice to respond. HOWEVER THIS ISSUE IOS NOT RESOLVED AND I HAVE NOT AGREED TO SIGN ANYTHING. I FOUND THE ***** THAT WAS JUST SIGNED AND 545 IS THE *** RENT. I WILL NOT SIGN A NEW *****. WE CAN GO TO COURT FIRST. MY PAPER WORK BACKS ME!!

  Business response

  05/09/2024

  Dear BBB, 

  **************** produced a lease that she signed on 3/4/24 that does not have a landlord signature. We are honoring the amount in the lease for base rent. The state of FL statutes allow the pass through of charges to homeowners. All homeowners in our community are paying these pass through charges which **************** is disputing. This was discussed during the sales process. It is against Fair Housing Laws to not charge **************** the pass through charges charged all other homeowners. 

  Thank you,

  Management 

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attempted to park my RV there for the winter. No one answers the phone at the business or the main number. I left and went somewhere else when I couldn't reach an employee. I've called the main number everyday for 3 weeks with no answer.I was sent to collections for a free first month and I left within 3 weeks. Still can't get anyone on the phone.

  Business response

  03/26/2024

  Subject: BBB Complaint ID ********
  
  Dear ****,
  
  Thank you for bringing ****** ****s concerns to our attention.
  
  We have engaged in communication with Mr. **** regarding his stay at our RV Park at The Pines. Initially, Mr. **** agreed to a 90-day residency in our community where we were offering a move-in special with the first month free as long contingent on a commitment of 90 days of longer. If the guest left earlier than 90 days, then the guest is required to pay back the 30-days of rent.
  
  Mr. **** chose to leave the community prior to fulfilling his 90-day commitment so he needed to pay for the time he was staying at our community. The Regional Manager left a few messages with Mr. **** but he did not call her back and he did not pay for the days he stayed in our community, so his account was sent to collections.
  
  Following a recent discussion with our Regional Manager,albeit missed calls, Mr. **** has consented to settling his electric charges incurred during his stay. Once this payment is made, we will promptly adjust the remaining balance accordingly. Additionally, we will liaise with the collection agency to retract his account from collection status upon receipt of confirmation that his account has been satisfied for the electrical charges incurred. Subsequently, we will reach out to Mr. **** via the email provided (*****************).
  
  Thank you for your attention to this matter.
  
  Sincerely,
  ***********************
  
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  March 8, 2024 ****************Agent for ******************)201 Palm Drive cc: DD cc: Better Business Bureau On behalf of my 90 year old mother - **************On March 4th, 2024 I placed a letter addressed to you and the rent check for March, for my mother in the Storage Room Drop box. Did you not receive that check? Your eviction notice acts as if you did not receive our check this month, but you stated previously that you would not accept our check. So, which is the case here?I don't understand your demand to pay rent, if we have already paid rent on time? Are you wanting double rent for this month + a late fee? Why? It seems very dishonest on your behalf.I'm a bit perplexed at your continuous harassment of both me and my mother threatening her with eviction on numerous occasions. I've complied with all your your demands and requests. Let me remind you once again, she has lived here for about 37 years and has never missed a rent payment. Why you are targeting her for eviction is a bit of mystery to me. You are taking a huge toll on my emotional health and well being by doing so. It's difficult taking care of someone with cognitive decline, so putting up with your vicious attacks and attempts to bully and/or intimidate me seems totally unnecessary and uncalled for. Is your company that desperate to make money by targeting the most vulnerable members of a community for additional monies and/or the loss of their home? And your company's motto is ******************* It is baffling!************

  Business response

  03/11/2024

  Subject: BBB Complaint ID ******* Rose **** Site 206 
   
  Dear ****, 
   
  Thank you for bringing the concerns regarding *************************** to our attention. We appreciate the opportunity to address this matter. 
   
  We understand the frustration caused by the situation involving ***************************. We have been actively working to resolve this issue for the past three months. All our residents over 18 years of age must go through our Residency Application process. Despite numerous attempts by our Community Manager to encourage *************************** to apply for residency and undergo the necessary screening process, ***** has failed to comply and provide the required documentation. 
   
  Regrettably, *************************** has been disruptive to the community, prompting multiple interventions from local law enforcement. In accordance with legal guidance, our Community Manager has ceased accepting rent as permitted under ******* state law following the issuance of the 5-day notice. This action is in response to *********************** (***************************** mother) who is the lease holder and is in clear violation of her lease agreement and the ******************* prospectus. 
   
  Our primary goal is to uphold the rules and regulations that ensure the well-being and ******* of our community. We remain committed to resolving this matter in accordance with legal protocols and maintaining an environment that supports all residents. 
   
  Please feel free to contact us if you require any further information or assistance regarding this issue. 
   
  Thank you for your attention to this matter. 
   
  Sincerely, 
  **********************;
  SVP, Sales & Marketing 
   
   

  Customer response

  03/26/2024

  Dear ***********************,

  Thankyou for revealing your true intentions in regards to my residency here and your scamming me out of $50 in the process. And as I no longer reside at ***************, as I informed your agent/manager ***************************** on March 1, 2024 when I paid my mother's rent ,I'm not sure why you continue to threaten my mother with eviction and further harassment as well as lying about not receiving her rent checks. Also, you seem to want to continue this game with me as I have asked your agent ***************************** to set my mother up on your community portal and after ignoring my request three times, she finally just said she was not going to do it until I continue with my residency application.
  
  
  Please return my $50 to me as well as my application for residency which included a copy of my passport as well as driver's license. I see no point in a company like yours having my personal information on file as I'm sure you have had plenty of disgruntled employees working there in the past and more than likely will have in the future. You can mail my residency application to my PO Box as listed above and/or you can e-mail me setting my mother up on your community portal if you want to resolve this issue amicably.
  
  The ***************** community,here in *****, ******* is quite aware of who the good guys and bad guys are residing in their community, as well as who is making their lives miserable with all their schemes to profit off of those on a fixed income and especially those that have suffered health issues.
  
  Regards,
  ***************************

  Business response

  04/03/2024

  Dear Madi,

  
  Consistent with other manufactured home community owners, Inspire Communities uses a third party screening service to screen all potential residents. Third party providers charge for the screening service and ******************** was screened. As mentioned earlier, he lived in the community for three months as an unauthorized occupant. He should have been evicted much sooner but in good faith the team listened to him state he would come to the office and fill out an application. 

  The onsite team was clear with ******************** that he needs to bring in a social security card to finish the process and he has refused. He submitted other documentation so it was unusual that he refused to complete the process. As mentioned previously, ******************** has harassed the members of the community to the point that the local police had to be called numerous times. Our onsite team is simply enforcing the rules that support the community members and our mission.
  We will not be refunding the application fee.

  
  Thank you,
  **********************;

  Customer response

  04/08/2024

  A lot of slanderous remarks!

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Afternoon- I am filing a complaint on behalf of my elderly mother who owns property in ***************** in ********, **. My mother purchased her home in 2017 for her and my father to use during the winter months, everything was fine until Inspire purchased the park last year, since then they have allowed the park to become run down. The fences are broken due to people on AA street backing into it while "high" on pot. The smell in the park is so bad you can barely walk your dogs anymore. The park manager only works 2 hours a day and has no answers for anyone since she is new. The maintenance man has quit twice and they still have not replaced him, the swimming pool is so low with water the pump is going to burn up, until one resident stepped up and started filling it daily. Last night on the ******** page for the community, it was stated the main office and clubhouse building was about to get its power shut off due to lack of payment to the electric company. The propane is out in the main building so nobody can dry their laundry, also the tenant above the office has no hot water due to the propane being gone. When you drive around the park many tenant's are trashing their yards and not mowing. There are currently 20 properties for sale my mother's being one, that cannot get offers because the park has turned into the slums. There are also many water issues that need fixed in the park from old water lines that need repaired. Many residents have complained and nothing is being done from Inspire. Another issue is the gates are always becoming broke and homeless people and many others are getting into the park after hours making elderly residents feel unsafe. Everyone in this community pays alot of rent for all of these issues to be addressed but Inspire is ignoring them. These are elderly people who are on a limited income and are being taken advantage of. This issue needs to be addressed immediately.

  Business response

  01/10/2024

  Hello,

  Thank you for contacting Inspire Communities.  We're currently reviewing the information with the community management regarding the complaint.  Additionally, as the listed name is not on the lease, we're unable to disclose any personal information related to the account. Please feel free to call our Customer Support Line at ************ option 1.

  Sincerely, 

  ***********************
  Inspire Communities
  Customer Support Specialist
  ***************************************************************************
  E: **************************************
  InspireCommunities.com
  
  
  

  Customer response

  01/10/2024

  I am not asking for any confidential information, I am power of attorney for my mother and I am requesting public information on her behalf. 

  Business response

  01/16/2024

  Hello. We spoke with the Regional Manager who confirmed there is staff onsite every morning Monday through Friday. The new maintenance team member started today, January 16th. There has been focus at this community by the staff to improve the appearance with the regional manager visiting regularly to ensure improvement. The pool has been fixed but it is not open at this time of year. We encourage all our customers to reach out to ************************************ to provide contact information so a member of our staff can discuss the customers concerns. Thank you. 

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/30/2023 we purchased our mobile home from Inspire Communities. It was a cash sale attached are the closing documents. We have still not received our title. We have been in contact with the company are getting the run around.

  Business response

  11/17/2023

  I've asked our Regional leadership & Titling team to identify what the issue is and to reach out to the *********** with exactly what is needed from them to complete the title transfer. We will update this reply as soon as clarification is received from DMV Iowa and our Titling Team. We apologize for the delay in getting this transferred to the ***********.  Thank you.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This property management is a joke. They have a maintenance man who harasses, cusses, and bullies people on a daily basis. They have received multiple complaints regarding dangerous individuals attempting to molest children, dealing drugs, dozens of stray animals destroying others property, and they do nothing about it. They increase the lot rent by $25-$30 a year, which is never disclosed upon moving in. They are nothing but shady crooks.

  Business response

  11/17/2023

  This resident is complaining because she is has been written up for not following the rules. Maintenance team member is required to drive through the community and clean up as needed. When the maintenance team member drives by or walks by her home, as required by his job, **** cusses at him and yells at him for no reason. This harassment of the maintenance team member began at the beginning of August 2023 when the Community Manager issued a violation to **** for not keeping her yard to community standards and having broken blinds which are not allowed per her signed lease agreement. This month the Community Manager upon inspection of DMV tags for all resident cars found, ****'s tag was expired on her Chrysler Pacifica. Per community rules and regulations, all DMV tags are to be current or the resident is issued a violation to correct and a sticker is placed on the car stating the car will be towed if not corrected within the time frame.(The tag on the Chrysler Pacifica car was expired in 2022.) All residents are screened prior to being accepted for residency in our communities. The community staff takes any resident complaints seriously and is instructed to try and resolve the issue. There is a history of **** complaining to anyone who will listen that the management does nothing, in fact she is trying to create a divide in the community towards the community staff as she constantly badmouths the Community Manager and Maintenance man on the resident ******** page. Per the lease agreement that **** signed 7/1/2019, it states that the lessee is subject to any increase in lot rent applicable to month to month tenancy in the *********************.    

   

  Customer response

  11/17/2023

  None of these accusations are true in any way. I have never once bad mouthed the maintenance man online, and there is no proof otherwise. I also have never cussed him though he stood in my driveway cussing me. I have never been written up for a single thing in this community until august of 2023 despite living here since May 2019 and the write *** started after I reported a man for attempting to molest my child. No violations had been made prior to this. Meanwhile, the neighbors near me also have broken blinds, do not mow their lawn, and receive no notices. The rules also state no parking on driveways not belonging to you, yet my neighbors who have one driveway have four cars taking up three driveways, when the rules clearly state two cars per home. I also have continued to complain about stray cats on my property, and to this day it is still happening every single day. They are a joke who care about nothing but the money in their pockets. I am willing to let this go, because nothing is going to come of it, they do NOT care about any REAL problems in the neighborhood, and I have much more important things to worry about in my life. 

  Business response

  11/20/2023

  Hello, I've added photos that were recently taken of ***************************** yard and home. The toys and broken skirting are not allowed per the community rules. The current Community Manager is enforcing the rules and issuing violations in the community to those that need them. ***************** appears to be unhappy that she has been issued violations and has decided to file a BBB complaint. ***************** can contact the office for a copy of the rules and regulations if she has misplaced hers. There is an 'anonymous resident'  that has posted these same words/complaints on the resident ******** page and we've been told it is her. Many of the residents have communicated they are so happy the rules are being enforced. 

  Customer response

  11/27/2023

  Lot 161 is in violation of many rules, all of which are on camera, such as having a trampoline on property, as well as blowing leaves and debris from their yard into the road and other surrounding lots. If youre going to enforce some rules for some in the neighborhood, then all rules need enforced for all. Photo and video evidence is available of these violations and has been reported to the office but they have no desire to see or do anything about it. So it is no use even trying to have something done anymore. 
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩