Customer Reviewsfor1 AZ Select Transportation

This a small business that cares about customer service. The day before picking us up, they sent a reminder text with a picture of the van and the driver. They're knowledgeable about the area and construction locations. They made the trip to and from the airport very enjoyable for us. Pricing is reasonable and they give a military discount.

***************************** thanks for the 5-star review. Traveling can be a little stressful at times so we figure providing timely service with point on point communication will alleviate some of the stress. Looking forward to future bookings. Safe travels

AZ Shuttle Select made my trip to ****** to and from the airport drama free and easy. They communicated in a timely manner, taking any concerns I might have about my first time traveling to and in ** effortless. They were also affordable with all of the fees and tip included so on the day I was traveling with them I didnt have to mess with that. Their drivers were highly skilled and personable. It was a pleasure to work with ******** and the staff of AZ Shuttle Select. I would contact them again if I need transportation services. I highly recommend their services.

******** thanks for your 5-star review. It's our pleasure transporting you from ****************** airport to ************************** and sight seeing ****** city on your return trip. Looking forward to future bookings. Safe travels

Absolutely fantastic company. They are my go to shuttle in *******. Amazing customer service and an all around fabulous experience.

Thank you *** looking forward to future bookings.

This company is the best! They have always accommodated our requests, are always on time, keep me informed & send reminders by **************** and are the most friendly, helpful & gracious people.************

*****, Thank you for your kind words and 5-Star review. We consider providing reliable, stress-free transportation and meeting our customers needs are just apart of doing good business. We are very happy to read how pleased you are with our service. We appreciate your business and look forward to serving you for your future trips. Safe Travels

*****, Thank you for your kind words and 5-Star review. We consider providing reliable, stress-free transportation and meeting our customers needs are just apart of doing good business. We are very happy to read how pleased you are with our service. We appreciate your business and look forward to serving you for your future trips. Safe Travels

******** helped my handicapped sister so much!! She always goes the extra mile. It is reassuring to know I can count on her every time. Thank you ********.

*****, thank you for your kind words and 5-Star review. Your sister is an amazing person, and very funny too. lol. We are grateful that you are happy with our service and see it as a honor to provide reliable and safe transportation. We are here if you need us in the future. Safe Travels

I would never use this company again. They did not stick to my requested pick up time that was confirmed on a $130 trip to the airport. I requested a 9am pickup which would give us plenty of time to get through baggage check and TSA without stress and give us time to eat lunch at the airport since we didn't eat breakfast. The night before, the owner ******** leaves me a voice mail and text that she would be picking us up 10am to 10:15. She said she has another ride and can't drop us off at the 9am time that the company had already confirmed they could accommodate. She would not ***** us the agreed pickup time of 9am and insists she is giving us more time than we need to get to our flight and we don't need to arrive 2 hours early as is standard everywhere. She drops us off at the airport and we enter to find a long line at baggage and again a long line at TSA. We arrived at the gate at the final call for boarding. We nearly missed our flight due to this carelessness which would have resulted in a huge expense for forfeiting our tickets and having to buy last minute tickets. We could have been stranded at the airport with our young kids for who knows how long. The owner chose to prioritize taking on another shuttle customer over keeping our agreed pickup time. When an airport trip is involved there is nothing more important than timing. The owner also stated in the voice mail that there is a mandatory required cash tip of $25 due to her at drop-off but $20 is ok. This is very unprofessional and no you can't require a tip. Tips are based on the quality of service delivered and the value of the tip is up to the discretion of the customer. If you want tips to be mandatory then they should be part of the base price that you quote. There is no excuse for not honoring our pick up time that was confirmed by the company. AZ shuttle select puts greed ahead of service.

****, Let me first say we are very glad you Did not missed your flight & was able to get your family home safely. Secondly anyone who knows the Phoenix ****-*************** knows its a very tiny airport & often very low lines so being dropped off with 1hr & 50 mins prior to departure with low almost empty lines is more than enough time to get their flight without stress. ****-*************** is very good at doing last minute calls allowing customers major opportunities not to miss flights so even though you experience a little stress the focus is you were able to get your flight & get home. I'm shucked of the false accusation, ********************* this client texted me 2 days later after being dropped off at the ************* this dishonest review. A completely different person than the respectably family man that was happy, chatty & laughing on the drive to the airport even singing some ****** toons I played for his kids in the shuttle. We were fully booked with others PRIOR to him booking a private shuttle for 4 people going over 1hr drive away from the airport. He did request a return trip with pickup time of 9am NOT A 9am drop off time. Get your story correct ****. In reviewing there were others already booked at the time he wanted so I called & told him we had others booked prior at that time & could not accommodate him for so early pickup. We could get him closer to 9:45 -10am that would get him to the airport by 11am 2hrs prior to ************** agreed to that time. I was his driver & arrived in the area by 9:50am & got to his bldg. at 10:02am and waited 8mins for his family of 4 to come out & load their luggage in the van to leave. We drove nonstop to ****-*************** & got there 11:07am 1hr & 45 minutes prior to his flight departing at 12:51 pm. I distinctly remember showing him the almost empty check-in lines as you can see it from the drop off point due to the small airport. Same for the *** line. The bottom line THEY DID NOT MISS THEIR FLIGHT & WAS DROPOFF TIMELY. Travel can be stressful even with advance planning and we should not be blamed for *** delays.As per our company policy on our website we clearly state our responsibility is to drop customers off between 1hr & 40 mins - 2hrs prior to their departure time for domestic travel & 3hrs for international. If we can accommodate early pickup we often do. This client purchased a PRIVATE Shuttle for his family of 4 people that cost $160 but to assist his family we discounted the shuttle to $130 and removed the required 20% $24.00 gratuity & told him to simply give the driver $20 instead as they won't mind. He felt because I was his driver & could not accommodate a 9am pickup he did not need to pay the required gratuity. Yet I'm accused of being greedy. Hmmm?? It's truly disheartening when we go above & beyond to help folks who repays our efforts with deceitful & dishonest reviews. Have a great day & safe travels ****.

I am quite pleased with ******* Shuttles. They are a well organized company, issuing updates as to who the driver would be and what the shuttle looked like including pictures. They were where they said they would be and on time. The driver was very personable and I felt safe and secure. My short ride to my destination went by too fast.I will definitely call them when I'm back in the area.

Thank you for your kind words. We love serving our customers and are very pleased you are happy with our service. Safe Travels

Good day all! This was by far the best shuttle experience I have ever had. We were in a bind with having to travel to the airport with our 2 year old son and uber doesn't provide car seat rides. This shuttle service had the perfect car seat! They picked up our bags and were super friendly over the phone. They were in contact with us the entire way! Even when I made it home in another state! AMAZING CUSTOMER SERVICE! I would definitely recommend them to anyone and I will be shuttling with them when I visit again in the future!

******, it was our pleasure to help you. We are a family business and know how difficult it can be to find transportation that offers cars seat, so we made sure our company offer booster seats and car seat for our customers. Safety first to protect our little ones. We are transportation partners being on time, to lifting your luggage and opening doors for you and making your transportation stress-free is our aim. We are glad you loved the service and am looking forward for future business when you are in the area again. Safe travels.