ComplaintsforAdvanced Transmissions and Emissions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My transmission was rebuilt and I spent over **** for it. The truck has been leaking since then and inbrought it in and said that the transmission was not the issue. When it was put back together the wrong drive shaft was put in and now its a big saft issue for my family bBusiness response
07/12/2023
Bring it in and we will make it right.Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid full price for a complete transmission rebuild. It made it **** miles and went out. There is fluid underneath and it doesnt work in reverse or drive after getting warm. They will not call me back or call the transmission company that has my truck now.Business response
05/09/2023
To whom it may concern,
We have looked in our customer database and cannot find any information regarding a ***************************. He does not state what type of vehicle he owns nor when he had the repair done. We have called ***** twice to try to speak with him, but have not been able to reach him. If you look closely, his address is in ***********. In addition, his phone number starts with area code 601 from *******, ***********. We strongly believe this consumer has ** confused with a shop in ***********. Please close out this complaint since it is not a valid complaint. Wrong company.
Thank you,
*********************
Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my transmission repaired at Advanced Transmissions and Emissions on **** Road. When I received the car, the car felt and sounded like there was grinding. I brought the car back. While I was there another customer walked in bringing back his pickup for the 3rd time and asked to please fix it right this time. They drove my car and said it was fine. I had 2 mechanics drive the car and they said it definitely did not sound or feel right. The business said the problem was the car needed motor mounts. The owner lied and said that I had refused that repair. Now, just 3 months later, the car does not move at all and sounds horrible. Never use this business, they do terrible work, and are dishonest.Business response
03/08/2022
********************** is not complaining about the transmission she paid for. We repaired the transmission. She refused motor mounts on 12/13/2021. We have records. Mounts do not cause a vehicle not to move. Please bring it in and if anything we repaired is bad, I will fix it. But you have motor mounts that are bad. Thank you!
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Contact Information
2849 E Bell Rd
Phoenix, AZ 85032-1916
Business hours
Today,7:00 AM - 5:00 PM
| MMonday | 7:00 AM - 5:00 PM |
|---|---|
| TTuesday | 7:00 AM - 5:00 PM |
| WWednesday | 7:00 AM - 5:00 PM |
| ThThursday | 7:00 AM - 5:00 PM |
| FFriday | 7:00 AM - 5:00 PM |
| SaSaturday | 7:00 AM - 12:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.