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          Find a Location

          EPCOR Water has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • EPCOR Water

              2355 W Pinnacle Peak Rd Ste 300 Phoenix, AZ 85027-1282

              BBB Accredited Business

            • EPCOR Water

              41849 N Mill Creek Way Anthem, AZ 85086-1170

              BBB Accredited Business

            • EPCOR Water

              860 Gemstone Ave Bullhead City, AZ 86442-6485

              BBB Accredited Business

            • EPCOR Water

              15626 N Del Webb Blvd Sun City, AZ 85351-1602

              BBB Accredited Business

            • EPCOR Water

              12021 N Panorama Dr Fountain Hills, AZ 85268-4616

              BBB Accredited Business

            Business ProfileEPCOR Water

            Utility Water Company
            Multi Location Business
            BBB accredited business

            Contact Information

            2355 W Pinnacle Peak Rd Ste 300

            Phoenix, AZ 85027-1282

            Visit Website
            Email this Business
            (623) 445-2400

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            Get a Quote

            Customer Reviews

            1/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/30/2013

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers water utilities and treatment services.

            Business Details

            This is a multi-location business.

            Find a Location

            EPCOR Water has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • EPCOR Water

                2355 W Pinnacle Peak Rd Ste 300 Phoenix, AZ 85027-1282

                BBB Accredited Business

              • EPCOR Water

                41849 N Mill Creek Way Anthem, AZ 85086-1170

                BBB Accredited Business

              • EPCOR Water

                860 Gemstone Ave Bullhead City, AZ 86442-6485

                BBB Accredited Business

              • EPCOR Water

                15626 N Del Webb Blvd Sun City, AZ 85351-1602

                BBB Accredited Business

              • EPCOR Water

                12021 N Panorama Dr Fountain Hills, AZ 85268-4616

                BBB Accredited Business
              Location of This Business
              2355 W Pinnacle Peak Rd Ste 300, Phoenix, AZ 85027-1282
              Email this Business
              BBB File Opened:
              11/9/2006
              Years in Business:
              74
              Business Started:
              12/30/1949
              Business Incorporated:
              12/30/1949
              Accredited Since:
              1/30/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • Epcor Water Arizona Inc
              Business Management
              • Ms. Jeannie Franz, Complaint Handler
              • Ms. Jane Smith, Senior Manager
              • Ms. Rebecca Stenholm, Senior Manager
              • Mr. Joseph Gysel, President
              • Mr. G. Troy Day, Vice President
              • Mr. Gregory Barber, Vice President
              • Mr. James McKee, Vice President
              • Ms. Amy Matthews, Manager, Customer Care
              • Ms. Rebecca James, Customer Care Team Lead
              Contact Information

              Principal

              • Ms. Rebecca Stenholm, Senior Manager
              • Mr. Joseph Gysel, President
              • Mr. Gregory Barber, Vice President

              Customer Contact

              • Ms. Rebecca Stenholm, Senior Manager
              • Ms. Amy Matthews, Manager, Customer Care
              • Ms. Rebecca James, Customer Care Team Lead
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              22 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/15/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My mother in law was an EPCOR customer. When she passed away, I called and paid her bill ON TIME and changed her future billing to withdraw from my account while we put her home on the market. The customer service person did not cancel her autopay. The bank abruptly froze her account upon her passing and when EPCOR attempted to take payment AGAIN in error, they charged me an NSF fee of $25. (The account had money in it. It is bank policy to freeze the policy of people who have passed to prevent fraud). No matter whom I spoke to, I could not get the *** fee Refunded, despite the circumstances. To add insult to injury, most of the ***** people I spoke to didnt even offer their condolences for our recent loss. It is a horrible company that doesnt give a sh*t about their customers
              Read More
              Read 21 More Complaints

              Customer Reviews

              15 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Waheeb B

              10/28/2024

              An epcor technician came to my house to switch out the water meter. After he finished the main water shut off was leaking. When I called to ask if they would help at all with the fee of having someone come out to turn off the water from the curb shut off to have this valve replaced, they said its not their problem. Ive been with epcor all of 1 week. Best first impression ever.

              EPCOR Water Response

              10/29/2024

              We appreciate your feedback. We are unable to locate an EPCOR account using the information your provided in your review. Please reach out to us at *************************************************** and reference this review so that we can investigate your concern and provide a response in a timely manner. EPCOR *************
              Read 14 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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