3 Customer Reviews
Review from Marina V
1 star09/18/2024
We are writing to formally express our dissatisfaction with the ****** Sienna Hybrid 2022 conversion we purchased for our adult son, who is wheelchair-bound, through Universal Motion. This vehicle was converted by VMI and cost us nearly $100,000. Over the past two years, we have encountered persistent and serious issues with this vehicle, making it unreliable and unsafe for useespecially for a person with a disability in a wheelchair.The issues we have faced include:Hybrid system malfunction: This has occurred four times, with the car stopping dead on the road on two occasions, which is extremely dangerous.Air conditioning failure: The air conditioner stopped working, making travel uncomfortable and potentially hazardous, particularly in warm weather.Water leakage: Water has been pooling on the floor inside the car.Extended repair times: Every time we bring the vehicle to Universal Motion for repairs, we are left without a car for more than a week. On one occasion, while VMI covered a rental, we were charged an additional $500 due to price differences.Additional costs: We have been forced to rely on taxis during these extended periods without the vehicle, incurring extra expenses.Most recently, the hybrid system malfunction has returned less than a month after the last repair. Still in Universal Motion shop for second week and we are terribly needing this car for our son.Given the high cost of this vehicle, it is unacceptable to continue experiencing these problems. We expected a reliable and safe vehicle, but this one has proven otherwise.Review from Barbara M
1 star04/15/2024
Horrible experience. van has less than 7K miles. It has been in the shop MULTIPLE times. It's had to be towed. And it's dead yet again. We were trying to take our son to the emergency room, but the van was dead. We had to call an ambulance. Spent two weeks in the shop. Came back and worked one time. Then dead again. The local dealer has been trying diligently to get some response and help from VMI to no avail. And we aren't the only ones. There are several from our small local dealer who are having the same issues. We can't just use another vehicle. Our son is 170lbs and wheelchair bound. This van needs to be reliable for emergencies. Right now it's a $100K paperweight. I think we may need to look into a lawsuit, possibly even class action.
Vantage Mobility Response
04/16/2024
Dear ******************,
We regret to learn of the ongoing issues you've experienced with your VMI van. Firstly, please accept our sincerest apologies for any inconvenience and distress caused, particularly in such critical moments as needing to transport your son to the emergency room.
We take reports of vehicle reliability very seriously and are committed to resolving this matter promptly and effectively.
To assist us in addressing your concerns, could you please provide us with the name of the dealer you are working with? This information will help us coordinate with them more effectively to ensure a swift resolution.
We understand the unique importance of your van's ************ especially given your son's specific needs. Rest assured, we are actively working with our dealership network, including your local dealer, to address these concerns and find a resolution that meets your expectations.
At this stage, we kindly request the opportunity to engage directly with you to gather more detailed information about your experiences and to discuss potential solutions moving forward. Please let us know a convenient time for you to speak with one of our representatives, either by phone or in person.
Once again, we apologize for the inconvenience and frustration caused by this situation. We remain committed to providing you with a reliable mobility solution and ensuring your continued satisfaction as a valued customer.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to assist you further.
Sincerely,
********************
Vantage MobilityReview from Tareq H.
1 star12/27/2022
I purchased two vans ****** sienna 2022 where they have issues with the battery and the ramps not working properly they get stuck inside I didn't come out I did talk with mobility work where I purchase the vans from in the peninsula ********** and I have been having this issue for the last 5 months since I purchased them I did contact mobility works numerous of time regarding that and my issue still has not been resolved I spoke with sales manager for mobility works and emailed him as well the service general manager and genral manager The Vans did not exceed ***** miles
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