ComplaintsforFootework Auto License and Title Service
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid for car registration and plates and verified my address information back in Jan 2024 and have yet to receive my car plates and tag in the mail, every time I call they claim to have input the incorrect mailing address on file which means they keyed it in incorrectly. I paid for a service and have not received the items which could in turn get me a ticket. I demand the tags which I paid for almost 60 days ago.Business response
03/21/2024
Hello, we understand the frustration with not receiving your plate and registration. Unfortunately, it seems the address on the documentation used in this transfer was incorrect, so the initial plate and registration were sent to the incorrect address and not delivered. The address has now been corrected in the *** system and the plate and registration were ordered for delivery to our office. Per state policy, all plates and registration are mailed by the ** *** out of ******* and we are required to allow a minimum of 3 weeks for the postal system to make the delivery. Once the artifacts are delivered, the customer will be notified to retrieve them from our office.
Thank ******************************************************** Manager
Email: **********************************Initial Complaint
06/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In early April, I completed a driver's license application through this facility and never received my ID. A phone call to the business never resolved my complaint about my missing license. The post office had not received it in the mail and I am now out $60 for my physical driver's license. I am protective of who I give my personal information online because I am trying to protect my physical location to avoid a stalker. It is important to me that my own driver's license arrives safely to the address I provide on file, which it did not because the state takes too long to process paperwork.To my knowledge, my MVD record is clean, my tickets are paid so I should have received this in the mail within the six weeks processing time. I do not want to pay another fee to have my address made public to someone who I do not trust.Business response
07/08/2022
*********************** had her Drivers License renewed on March 24, 2022. We are not sure why this customer had a problem resolving this issue. We not only tell the customer when they are in our office what they need to do if they do not receive their license within ***** days, it is clearly written on all of our Sales Receipts:
(Credential will be issued via ******* *** main office by mail.) If you dont receive within ***** days, call our offices for a free replacement, otherwise fees will apply
May 9th would have been 45 days.Because all credentials go directly from the *** to the customer via ***** we have no way of controlling, or knowing, whether the customer has received their mail. That is why we are very clear with our customers what their responsibility is to let us know whether or not they received their credential.Since this customer is just now reaching out in June, it is well past the 45 day ****. I would be interested in know more about why she felt her complaintwasnt resolved. Every employee is able to quickly and easily resolve this issue.
We are also not clear on the customers concerns about her address. There is a physical address on file with the State, along with a mailing address which, in her case, is a **** Box. Her Drivers License was mailed to the **** Box. The State offers an Address Confidentiality Program for people who have concerns about their address but *********************** is not a part of that program.
Even though this customer waited well over the 45 days to contact us, we will waive our fees for her replacement, but we cannot waive the *** fees. This same process would be applicable to her if she had gone directly to the ***. All credentials from all locations (*** Office or Third Party) are mailed separately from the ******* *** *********** to the customer after their appointment. Please have her email ********************************** to start the re-issue process.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.