Business ProfileforDesert Horizon Nursery, Inc.

The customer service at this ********************** is very disappointing. Save yourself the brain damage and go somewhere else. I came down to the nursery and hand picked the plants that were supposed be in my yard, because I was looking for healthy thriving plants. While checking out the cashier told us that delivery was 4-5 weeks out. She then told us the date and I put it on my calendar. The date she set was actually a month later. Come delivery day, they bring some ***** **** plants completely different size than the one I personally tagged. Frustrated by the whole process I call and the manager had the worst customer service. She charged me an extra $20 because the cashier charged me for the wrong plant. I personally think that they should have just brought the correct plants. But I paid the $20. The way the manager spoke to me was so ridiculous. She wouldn't let me talk. Talked over me. Raised her voice. She said they have young girls working the front and it's my fault for not looking at the invoice. I'm sorry, what! She then said that I should shop elsewhere in the future. She acted like she was doing me a favor by bringing the correct plant after waiting forever for them. I definitely wouldn't want this lady in front of my customers. She is a hot headed loose ****** that frustrated the situation 100% more than it needed to be. They finally bring the right vine and they looked like a shell of what it was when I picked it. They did not look even close to how they did when I picked them out. Only 1 flower on both vines. When I picked them they had hundreds of flowers. Either they don't care for the plants after you pick them or she switched my tag to the worst looking ones she could find and by the way she acted on the phone I could totally see her doing this. I also feel like my trees I picked look less healthy after it taking 2 months to be delivered. I got some stuff at ********** and their vines looked way better than the ones they brought, which is sad for a nursery.