ComplaintsforScottsdale Auto Group

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had to sell my 2019 Dodge Ram **** diesel in June. I contacted ******* Auto (***************************) on 7/25/22 about being reimbursed for the remainder of my extended warranty. She forwarded me information of the ********************* I then reached out to *************************, and I sent him the proof of sale shortly thereafter. After e-mailing him several times over many months, I then requested to be put in contact with one of the Managers. I left him a voicemail, and he had **** call me back. When I reached back out to him, he didnt answer, nor did he return my call. Said manager also never called me back to make sure the issue had been rectified. I then called and asked for the ** (I believe his name was ****) and asked that he call me back before I escalate this matter. I left him said voicemail Monday 5/8, with no response. I then tried **** again 5/11, and left him a voicemail, with no response. All I want is the refund for my warranty that is due. This has taken almost a year to rectify at this point. This experience has been completely different from what I experienced when purchasing a vehicle from them - they even gave me a discount for being a ** Military veteran!

  Business response

  05/13/2023

  No one by any of those names works here, i believe he has the wrong dealership 

  Customer response

  05/13/2023

  
  Better Business Bureau:
  
  They are correct, the wrong business was selected. My apologies, I refilled a complaint with the proper dealership.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  12/04/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a nearly $100k vehicle from this dealership online who falsely represented the condition of the car prior to shipping to me. Dealership posted pictures prior to the sale that excluded many areas of the car or were shown from a distance not allowing damages to be seen. In addition, the car was driven (as confirmed by owner) after the car was posted online for sale. The owner didn't provide any pictures or videos "post" shipment, until the accident occurred with the transporter. These dealer pics/videos then showed the poor condition of the car on the day they shipped it. Had I seen these prior to delivery, I would have not bought the car. I would also like to point out that the "transporter" had provided very thorough pics of the car the day it shipped, showing the issues with the car which I was not shown until after the accident occurred. I would also like to point out that this dealer hired a transporter to ship the car to me, who also damaged the car with over $11,000 in damages. This is with my insurance company attempting to be resolved. I had asked the dealer/JT to return the car when the accident originally happened he said he could not. However he said that he would be able to provide some sort of monetary refund what i believe was $2000. Given that this car has cost me approx. $11,000+ added repair cost and another $ mechanical issue that still remains unresolved (this is above insurance $12+k) and also the lost usage time of 6 month while in the shop, this is extremely frustrating that the owner will not return my calls or emails. He said in an email that he will discuss with me, however no replies.

  Business response

  03/11/2022

  We told the customer several times that we can help in setting up the shipment of the vehicle, but the transport companies are independent and have zero affiliation with our company.  Once the vehicle leaves our shop it is no long our responsibility, or under our control.  The transport damaged the customers car to the extreme where the front windshield was shattered and so was the window frame/body, and given that damage we believe that they did further damage their driver denied.  We also highly recommended shipping the expensive vehicle in and enclosed transport, and they agreed.  A few days later he wanted to get his car ASAP and wanted to change it to an open transport, we recommended against it but he wanted his car so we arranged it.  At that point once the vehicle was picked up we had video and photos of the car, which we sent the customer after the claim of damage, and it was at this point he took it to get an estimate for repair.  This process took him a month and he received a high estimate to repair, we even helped facilitate cooperation with the shipping company's insurance which we did not have to do.  The customer, we assume, was not happy with the first repair estimate, so he then took it to an AUDI dealership.  At this point the repair estimate came back with items beyond the original repair estimate, and this is when he started accusing our dealership of selling him a car with the damage, he claims, we sent it out with.  I am the owner of the dealership, I personally drove this car for a month.  Once the vehicle was sold no one drove it as is our policy.  This car went out per our standards the we set for high end vehicles, and we have video after a detail to prove how it looked once it left.  The buyer assumes he bought a brand new AUDI off the showroom floor, he did not, this was an 8 year old vehicle that was well taken care of.  His demands to have us cover the costs in excess of the insurance claim were, on their face, outlandish.  

  Customer response

  03/11/2022

  My reply is too lengthy for this format, so I sent a screenshot of what I wanted to reply. Do you have another means for this to be viewed by all parties, since the dealers claims are flat out fabricated lies.

  Customer response

  04/20/2022

  In response to the car dealer's claim;
  

  
  

  Purchased the car via email 6/8

  Received from the transporter the damaged car to my local Audi dealer 6/14 and neighboring body shop #1 evaluated car's damage on 6/16. Once discovered/evaluated the extent of the cars windshield and frame damage, Audi advised the car must be moved with in days to the car was then moved to a certified Audi welding shop to perform this work. It was then the car was trailered to body shop #2. Additional evaluation was made to the windshield/frame and the overall other damage to the car. From the time I purchased the car til the parts were received (back ordered from Germany) and installed/painted was nearly 6 months. All of which was not preventable given the exclusivity of this car.

  The times as suggested by the dealer= another fabrication of the details of what happened.

  
  

  Consider the For Sale Post of the car, and the fact that the owner Andy Cracchiolo drove the car as a daily driver (as noted in his email to me 8/2021) while in his possession, the time that lapsed from when he had a pristine cleaned/detailed car posted til the time he shipped the car to me. A lot obvious happened while in his possession, contributing to the disparity in the car's appearance compared to what he post online as the car I expected to receive. I say this excluding the damage caused by the transporter he choose (which damaged the windshield). Also, the arrangements made for transportation were suggested and provided by dealer. We never agreed to a enclosed trailer or requested changes to schedules, as he suggests or emails show. 

  
  

  The damages caused to the car outside the transporter are as follows, which I paid to repair from the body shop #2. Note that body shop #2 was choose because #1 body shop was not an authorized Audi aluminum welding shop which Audi requires. which means that Audi would not sell the necessary parts to repair the car to them. Once again the dealer continues to fabricate the facts of what happened. 

  1) repaint of rear passenger qtr panel and near gas cap area (pic shown)

  2) repaint of the rear bumper

  3) repaint the front fender/bumper/valance (one example shown)

  4) shortcut parts/labor to re-assemble rear body parts that the dealer provided when they had the aftermarket exhaust installed 4/22/21 by Corsa Motorsports Arizona. Confirmed in email sent from dealer 6/1/21 at 8:26pm.

  5) damage to rear passenger side tire

  6) driver side mirror damage

  7) driver side door paint repair

  8) drivers side rocker panel

  9) TPMS error light on 

  10) grinding/squeak sound from passenger rear wheel (turned out to be a brake issue)

  
  

  All the items that had prior paint repair, were discovered by trained professionals of Audi and European vehicles after the troubles began with the transporter. The transporter took detailed pictures pointing out the damages prior to transportation, to rebut the claim of the dealership that the other damages to the car (excluding the windshield) were caused by transporter. It was then at this time the claim that the transporter was to blame for other paint/ect damages changed by the dealer, to now that the car was 8 years old that is what the issues are such. Ironic the dealer's need to deflect blame after the proof proves him otherwise.

  
  

  Consider when I requested to return the car (6/17) after the troubles that began with the damage done in transit and soon to follow all the damage done as noted by both body shops evaluation of the car, the dealer advised that they would not be willing to do this.

  
  

  Here is the original posting of the car from the dealer. 

  details-2011-audi-r8_spyder-2dr_conv_auto_quattro_spyder_5_2l-used-wuavnafg6bn000434.html
  

  
  

  
  

  Also the correspondence from the transporter, refuting what the dealer claims is the fault of the transporter. Once again, when the pics the transporter took pre-shipment emerged after the windshield incident occurred, the dealer shifted his story. The dealer also offered video of the car (after being accused of shipping a car in such poor condition) to argue his point that he said was produced on the  day he shipped the car. Problem is that the person only took video of A SMALL PORTION OF THE CAR AND IT WAS FROM FURTHER AWAY (video enclosed). He said that the guy made a mistake by not video taping a 360 view of the car. Other videos sent by the detailer used by dealer were from weeks prior to posting the car for pictures with the online for sale ad, not the day the car was shipped.

  
  

  The dealership is doing everything possible to shift blame for the abused car they sold me and owning up to the abuse that took place to the car while in their possession. Its clear that they accepted at one point a degree of responsibility to the terrible situation they caused, for example when the sales manager/Jonathan in an email 7/12/21 at 9:37pm a suggested $2,000 return and the owner both offered financial dispensation once I suggested seeking our an attorneys help with this matter. However, when I reached out on numberous occasions (phone and email) for dialog to see what their offer would be they were non-responsive.

   ALSO NOTE A COUPLE SIMPLE REPLIES TO THE DEALERSHIP'S FABRICATION OF THE TRUTH ON YOUR WEBSITE;

  A) sales manager said he would ship the car, as they were familiar with the means to perform this task. I was indifferent and used what they chose.

  B) the car was abused and in poor shape when it left the dealer. The transporter damaged further the windshield.

  C) the car was never in my possession from the time it left his dealership to the time it was repaired. Went from AZ dealer, to Auto of Merrillville, to Audi body shop in Indiana, then trailered to Audi body shop in Illinois. 

  D) I have testimony and email correspondence from all parties involved (Scottsdale Auto Group, Audi dealerships, body shops, and an independent estimator) to support my timelines, relative to the lies the dealership tells in his response to the BBB.

  E) they had no post-involvement in the accident that occurred to impact the outcome. The day the accident happened on a weekend, the transporter's risk management agent contacted me to get the process going. Days to follow the transporters insurance company contacted me to begin a claim process.

  F) albeit the dealer says the car was detailed when he sent it out, the proof is in the limited view videos he sent that the car was clearly not detailed. 

  G) the dealer is using every trick in his bag of ways to fraud a customer

  H) he clearly knows that he has a cost involved in what he created, otherwise his sales manager wouldn't have offered to help with what took place. The owner even suggested calling him to resolve as long as I didn't sue him (noted in an email), however when I made over 4 attempts to call and leave messages to discuss he became unresponsive.
  

  Business response

  05/20/2022

  We offered $2,000. You have complained to the state agency and we responded, you’ve dragged our good name through the mud on this BBB complaint. If you will not accept the $2,000, I will also offer to buy the car back for what you paid us, and I will pay for shipping back, or you can, like I said to you on the phone,bring a law against us.  I will not respond  any further, you are repeating your complaint over and over again. Decide your course of action so we can both put this behind us. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩