ComplaintsforLifeStance Health

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I continue to get billed from LifeStance for false appointments from 2023. I have called them numerous times and am told they don't handle the billing, but they will put in a message. And idk where my messages are going but nobody ever contacts me to follow up or resolve anything. They just keep sending me a bill for $525.67. My son, ****** ****, cancelled appointments for when we would be out of town. Yet, they kept him listed as a "standing appointment" and didn't cancel on their end. Then we keep getting billed for appointments that ****** cancelled and had no way to attend. And we even paid the first $75 because we assumed we did something wrong. However, that payment was not even applied to the account. We paid in cash so I'm assuming the lady at the desk just pocketed that money. Also, we've always had 2 insurances. I am unsure why they are only billing one for most of these appointments. And the last appointment on 2/6/23 was not submitted to either insurance. Honestly, I don't know what is going on with LifeStance's billing, but they are super shady. I'm tired of trying to work it out with them and getting nowhere.

  Customer response

  07/16/2024

  Thank you so much!

  Business response

  07/25/2024

  We take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner.  Our Billing Department is reviewing this concern and a team member will be in touch shortly. 
  
   At LifeStance, patient care is paramount – the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so. 

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an appointment on 8/22/23 for 8/23/23 at 5:30 PM and then found out about Life ******'s predatory billing practices and am not sure if they actually accept my insurance as their website was misleading. I called to cancel the appointment on 8/23/22 and was told there would be a $75 cancelation fee for not canceling within 48 hours. I made the appointment less than 24 hours before calling and so could not have cancelled within the 48-hour window. My complaint is the fact that there was no notice of the $75 cancellation fee until I called to cancel and I could not have cancelled with over 48 hours notice. This business has been very misleading and their billing department has not answered their phone or returned my calls.

  Business response

  08/29/2023

  At LifeStance Health, Inc.(LifeStance) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences, making each of our patients' experience with our practices is very important to us.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner. However, Federal and State privacy laws prevent us from discussing patient information, including billing. Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our Corporate Billing Team at East: ************. Midwest: ************. West: ************** Pacific NW: ************
  
  At LifeStance, patient care is paramount the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so.  

• Initial Complaint

  08/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It is 8/22/23 and I have an appt on 8/24/23. Yall do say notify within 48 hrs or longer to keep from getting charged with credit card on file correct? So i haven't visited this practice yet because of the forms i read. I started filling them out and got this feeling in my stomach to just not go. Just cancel it. When i first called last week it took no time for someone to answer. I have been calling all morning up to now whole im typing this 1:30 pm to cancel an appointment. I know when something is fishy. It amazes me how all of a sudden u got my information and 2 days before an appt you dont respond to calls. Is this yall way of getting that ****** cancelation fee and no show fee?? I emailed the psychiatrist im supposed to see and advised her via message and for record purposes that they do NOT have consent to charge my card nor do i want to be a patient at their practice. I screenshot this. Im not sure what sneaky stuff yall got going on *** stop messing with people. I got confirmation after I read the reviews . I told her to shred all documents and information that i barely filled out. I did NOT consent once again on form to deduct from my card. You've been warned.

  Business response

  08/25/2023

  LifeStance Health, **** is constantly striving to improve the services we provide, and values all input we receive. As mentioned in our last response, should anyone have questions regarding the specifics of the no show / cancel policy, please call the ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff. 
  
  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our ***************** Team at East: ************. 

  Customer response

  08/31/2023

  Lol that is not how this goes. Yall know what i wrote and meant. Thats why your business wont excel. Responses like this. I provided more than enough evidence and attachments in this complaint. Like i didnt reach out to yall company. Stop playing games with folks. I cancelled that card in case of funny business and charging my card. Im going to FTC. I see what yall doing to patients.

  Business response

  09/01/2023

  In the event our patients have questions regarding their bill, our receptionists, Intake team and ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our ***************** Team at East: ************. Midwest: ************. West: ************** Pacific NW: ************ 

  Customer response

  09/05/2023

  Lol ok. Yall wait to get a BBB complaint to start being responsive. Dont yall use this business. Stay away from it. Find yall better. They are corrupt and steal people money that are seeking there help. Prey on the vulnerable population. Do better. Karma

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reached out to Lifestance Health in order to see a psychologist to help with my depression and anxiety. Before I ever saw a psychologist I asked multiple times about the charges and was always informed I would get an estimate before the appointment if there were any charges that I had to take care of. I then proceeded with my first appointment and then 2 or 3 more without ever being told of any charges. Then, before my next appointment I get a bill saying I owe over $500 which has now increased to $655 and they charged an additional $350 to my HSA without informing me making me run out of funds on that account. I have reached out by phone, email, etc to be told a number of different things from they needed my health insurance card info which I have sent to them via email 3 times now and provided by phone twice and it would get resolved to telling me it was still processing and then being completely ignored. This started in Feb/Mar 2023 and it is now July 2023 and still have not gotten it resolved making it so that I cannot see the psychologist for fear of additional charges and so that the prescriptions the doctor gave me running out and am now back to having untreated depression and anxiety.

  Business response

  08/04/2023

  At LifeStance Health, Inc.(LifeStance) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences, making each of our patients' experience with our practices is very important to us.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner. However, Federal and State privacy laws prevent us from discussing patient information, including billing. Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our Corporate Billing Team at East: ************.  
  
  At LifeStance, patient care is paramount the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so.  

  Customer response

  08/09/2023

  This did not in any way resolve my issue as I mentioned I have been in contact with billing and requested the complete statements of my bills so that I may send it to my insurance directly. That was about two weeks ago and I still have not received it.

  Business response

  08/10/2023

  LifeStance Health, **** is constantly striving to improve the services we provide, and values all input we receive. The ****************** is available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff. 
  
  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our ***************** Team at East: ************. Midwest: ************. West: ************** Pacific NW: ************. 

• Initial Complaint

  04/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Lifestance keeps billing a credit card I cannot identify. They should be billing my insurance carrier: ************ **** ********. I have been unable to locate a phone number or call center for billing issues. When I call the main Lifestance number, I am ushered through a voice-prompt menu to what is supposed to be billing: April 18 5:08 PM -- after hours April 26 1:33 PM -- on hold for 25 min 22 sec; no answer April 28 2:51 PM -- on hold for 15 min 20 sec; no answer April 28 3:06 PM -- 1 min 39 sec; no answer April 28, 3:08 PM -- 1 min 25 sec; no answer, call is disconnected The total amount of charges is 4,541.85, so no small matter; I'd like to get the money back! I would like to SPEAK to someone in billing who can investigate for me and resolve this problem. That is all. -******

  Customer response

  05/02/2023

  I want to speak to someone in the Lifestance billing department. I can't get through on the phone. My call is on hold for a long time (e.g., 15 min) and no one picks up. If I could talk to an actual person we could straighten out the problem. That's it. I saw MANY other complaints of the same nature on the BBB website so this is not a new issue and hasn't been addressed. 

  Customer response

  05/02/2023

  I want to speak to someone in the Lifestance billing department. I can't get through on the phone. My call is on hold for a long time (e.g., 15 min) and no one picks up. If I could talk to an actual person we could straighten out the problem. That's it. I saw MANY other complaints of the same nature on the BBB website so this is not a new issue and hasn't been addressed. 

  Business response

  05/03/2023

  At LifeStance Health, Inc. (“LifeStance”) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences, making each of our patients' experience with our practices is very important to us.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner.  However, Federal and State privacy laws prevent us from discussing patient information, including billing. Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and Billing Department are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our Corporate Billing Team at  ************. 
  
  At LifeStance, patient care is paramount – the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so.  

  Business response

  05/03/2023

  At LifeStance Health, Inc. (“LifeStance”) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences, making each of our patients' experience with our practices is very important to us.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner.  However, Federal and State privacy laws prevent us from discussing patient information, including billing. Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and Billing Department are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our Corporate Billing Team at  ************. 
  
  At LifeStance, patient care is paramount – the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so.  

• Initial Complaint

  03/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are billing me for a late cancellation which I was never notified of this or agreed to. I was only able to get some one on the phone once and was told a supervisor would call me back and never did. Tried calling multiple times and am put on hold for 20 minutes plus at a time before call disconnects. There is no resolution and I just keep getting a bill. This further adds to my mental health issues that I was trying yo seek treatment for in the first place from this place.

  Business response

  05/02/2023

  At LifeStance Health, **** (LifeStance) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences,making each of our patients' experience with our practices is very important to **.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner.  However, Federal and State privacy laws prevent ** from discussing patient information, including billing.Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our billing team at **************. 
  
  At LifeStance, patient care is paramount the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so.  

  Customer response

  05/02/2023

  I am rejecting this response because:   when I call I am told I will get a call back and never do or I am transferred to someone else and it just rings, no voicemail picks up.  I do not owe this bill, I have never been seen by this company.  They have terrible customer service and are not committed to helping people as they claim or they would answer the phone/call people back.  The only resolution is removing this bill and they stop sending me letters and emails saying I owe them money.  

  Business response

  05/03/2023

  LifeStance Health, **** is constantly striving to improve the services we provide, and values all input we receive. As mentioned in our last response, should anyone have questions regarding the specifics of the no show / cancel policy, please call the ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff. 
  
  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our billing office at **************. 

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The short version (due to character limit in place despite requesting as much information as possible?) Since 2021 telehealth psychiatry through LSH R.G. later **************. Treatment for severe Depression, ADHD, and Anxiety While Unemployed with Family In GA due to covid / mental health allowed reduced fees by both providers. switched provider due to my first retiring / leaving the company. Began to notice inconsistency about amount still owed and appointment costs (generally 15 minute or less check-ins then update prescriptions if applicable.) I "Paid in full" including newly found previous charges several times throughout 2022. Including a final time well after my final apt, to clear any remaining charges before I moved back to **. on 5/23/22 In MN 9/27/22 was mailed new billing statements. Provided info was incorrect in several places. Claimed I still owed 225$ Review of my records and bank statements showed payments well in excess of the listed grand totals of charges before reduced fees. Grand total ******. Claimed to only have ****** My Bank statements showed at least ***** since 7/6/21 paid to accounts listed under their name. 9/27 polite but upset contacted them. Provided information including dates and account numbers, disputed the claim, confirmed they would have recorded the calls where I was told my charges and Paid over the Phone. Was assured situation and dispute would be investigated.

  Business response

  02/27/2023

  Thank you for submitting your concerns and details regarding your experience with LifeStance Health. We strive to provide the highest quality care to our patients to support mental health treatment. Billing and other administrative services are a part of that and we aim to provide the highest quality services in as well. Your complaint has been escalated to our **************** team to review. A billing team member will be in touch regarding findings and potential solutions. We appreciate you expressing your concern and are going to look into what solutions are available. 

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was referred to a psychiatrist at lifestance. She referred me to a counselor for talk therapy. My psychiatry appointments were billed soon after I was seen. I understood that I had not met my insurance deductible and that the price would be in the $200s for the first visit and $100s for follow **** A psychiatrist is a doctor who prescribed medicine and did assessments to diagnosis me with depression, anxiety, and ADHD. I started the counseling appointments figuring the payment would be in the $100s or lower. I never received a virtual or written bill on any of these or the psychiatrist appointments. They simply automatically withdrew the money from my **************** card on file. They then filed ALL of my counseling appointments on 10/11 even though the first one started on 9/20. If I had known they would charge me $307 for a talk therapy appointment I would never have continued the appointments. I have emailed 3 different people, called numerous numbers, left messages, and still cannot get in touch with anyone that will help explain why in the world a doctor charges less than a counseling appointment. I also asked if I could pay the all cash instead of going through insurance and I was told that was way more expensive. I even talked with the counselor and my psychiatrist and both said I should not have been charged $307 for the therapy. While writing this, I received a call back from them. They are claiming I only saw lifestance on 10/11 after my deductible was met and that is the only thing she sees. The picture below clearly shows I was seen multiple times before. Not to mention all of the withdrawals on my credit card from them. I was put on hold for 20 more minutes. She basically says there is nothing I can do but she will tell someone else in billing. I am at a complete loss to do. No one will help me. All this has done is make my depression and anxiety worse. This company is a huge scam, please help me.

  Business response

  11/09/2022

  At LifeStance Health, **** (LifeStance) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences,making each of our patients' experience with our practices is very important to us.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner.  However, Federal and State privacy laws prevent us from discussing patient information, including billing.Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our Corporate Compliance Team by phone at ************. 
  
  At LifeStance, patient care is paramount the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so. 

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lifestance Health has continuously failed to provide adequate psychiatry services. I dealt with them starting in March of 2022, following my discharge from a mental health PHP program. I have been on Wellbutrin since 2017, and Lexapro since 2021. During the period where I was with Lifestance, my meds have mostly stayed the same, with my psychiatrist checking in via appointment periodically. In May, they refused to refill my Wellbutrin, because I did not meet with the psychiatrist-- I only needed a medication refill, as things were going fine with the meds I was on. They did not do this. Again, this repeated in Aug. and Sept/Oct., with my Lexapro prescription. These times left me in physical withdrawal of the psychiatric drug, and left me feeling very ill. They refused to refill my meds without an appointment, which feels very shady/just another way to get more money out of me. On top of this, they billed me $450 for missing two appointments due to covid. I was extremely sick and could not get out of bed during this period of time (tested positive September 15, was billed for the 15th and 23rd). I appealed for recompense; they would not give my money back. I am overall very unhappy with this company, and would like to issue a buyer-beware for those requiring psychiatric drugs who deal with this company, and would also like to be compensated for the $450 that I was billed for missing appointments due to covid.

  Business response

  10/21/2022

  At LifeStance Health, **** (LifeStance) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences,making each of our patients' experience with our practices is very important to us.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner.  However, Federal and State privacy laws prevent us from discussing patient information, including billing. Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our Corporate Compliance Team by phone at  ************. 
  
  At LifeStance, patient care is paramount the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so. 

• Initial Complaint

  10/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our mother was in Accordius of ***********, she was billed for psychological treatment that she never participated in and did not request. While gathering all our our mother bills for her ******** Application and subsequent approval spoke with LifeStance Billing person who advised that they were ok with the ****************** payment they received and would NOT be attempting to collect the $125.00 nor would it be sent to collections. Yet it appeared on our mothers credit report. I have placed numerous calls to the business and to date not the first return call from anyone to clear this matter **. ** addition, we have sent letters that have went unanswered from the business as well. I am considering contacting ******** to ask for an inquiry/investigation on there part for fraudulent billing.

  Business response

  10/14/2022

  At LifeStance Health, **** (LifeStance) our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.  We value delivering compassion, building relationships, and celebrating differences,making each of our patients' experience with our practices is very important to us.  As such, we take all complaints very seriously and appreciate the opportunity to address any instance of dissatisfaction.  We are continually working to improve patient communication and we strive to resolve issues and in a fair and timely manner.  However, Federal and State privacy laws prevent us from discussing patient information, including billing.Therefore, our reply is based solely on LifeStance's billing policies and terms of service.
  
  In the event our patients have questions regarding their bill, our receptionists, Intake team and ****************** are available to provide assistance 8:30AM - 5:00PM on Monday through Friday.  Over the weekends and after hours, we have a voicemail answering service where our patients can leave information requesting a call back from a member of our staff.  In the event a patient is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to escalate their complaint by contacting our Corporate Billing Team by phone at ************. 
  
  At LifeStance, patient care is paramount the driving force in everything we do.  Care is offered in a compassionate and safe environment that provides education, support, and the best practices in integrated care.  We look forward to continually employing those practices in an effort to satisfy patient needs and appreciate the opportunity to do so. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩