Customer ReviewsforHome Concepts Custom Remodeling

Beware of issues!The installation: This is where there were so many issues that I recommend you go elsewhere. They were never on time, anywhere between 15 minutes late to 2.5 hours. The integrity of the installers is questionable. The main installer gets paid a percent of the jobs so he is trying to get as many jobs done in a week as he can. The helper gets paid $*** per day whether he works 4 hours or 8. This is what they actually told me.The issues: Broke a tile in the master bath, holes, scratches, and marks on all the walls throughout the house, not just in the bathrooms where they were working, but the entire path from the garage to the bathrooms. They never checked their work from day to day. I had to point out all the holes. And I don't know if they even would have told me about the broken tile. I saw that after the first day and mentioned it. They "glued" it back to the floor.They didn't check the hardware so when I was finally able to use the shower after the waiting period, I couldn't because the tub spout diverter was defective. There were two huge scratches in the panels in one bath and again, they didn't check before they installed (the installer said it was a defect) - although with all the other mistakes, it could have happened during the install. That took 2 weeks to get fixed, and that was by a supervisor who came because the main installer didn't show up the day he was supposed to. When the installer finally came to repair the last of the holes, he wreaked of pot. The whole project was done due to leaks not aesthetics. The main installer was also hired by my landlord to repair the downstairs bathroom and kitchen ceilings. After three visits, it's still not right so we gave up. The garage and driveway are also stained from their tires.The product: For the price, you could get marble instead. As for the master tub, it's very narrow so basically smaller than the oval tub we had before. Also, the material feels cheap and it's slippery.

Thank you for bringing this to our attention, we appreciate your feedback. We have made immediate changes, within our installation department, such as the employee was let go, we have more staff to do random quality walk throughs while jobs are being installed. We are sure this will keep this isolated situation from ever happening again. We sincerely apologize for your experience with us. However it was a pleasure speaking with you. We am happy that you are happy with your shower. Unfortunately, we are unable to help you with the private deal you made with the installer for side work.

They did great work, very professional. Neat and clean. Job well done.

I would definitely use them in the future.

Today is April 14th 2022 - Home Concepts started on our Master Bedroom full walk in shower remodel on Feb 21st 2022 and the shower is still not completed. The surrounding glass portion of the shower has space between the glass and surrounding area. This has caused water to spill unto our tile floor. I have contacted Home Concepts on this issue but nobody has come over to fix this water leak. I am under the impression that Home Concepts is more concerned in signing up people for their remodel than they are in doing the job right and within a reasonable time frame. The wife and I are not happy at this time that we picked Home Concepts to do our Master Bedroom shower remodel.

Thank you fro bringing this to our attention. Thank you for allowing us to get this the door fixed for you. Please call us at the office if you need anymore assistance.

Thanks for getting the door fixed. So far the shower is working out great for us at this time with no leaks - thanks again!