Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Emergency Medical Services University has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Emergency Medical Services University

      501 S 48th St Ste 105 Tempe, AZ 85281-2311

      BBB Accredited Business
    • Emergency Medical Services University

      6910 Miramar Rd Ste 206 San Diego, CA 92121-2616

      BBB Accredited Business
    • Emergency Medical Services University

      32980 Alvarado Niles Rd Ste 810 Union City, CA 94587-3186

    • Emergency Medical Services University

      1452 Hughes Rd Grapevine, TX 76051-7366

    • EMS University

      2379 NE Loop 410 Ste 100 San Antonio, TX 78217-5642

    Business ProfileforEmergency Medical Services University

    CPR Certification
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2009

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers CPR & First Aid training and certification services.

    Business Details

    This is a multi-location business.

    Find a Location

    Emergency Medical Services University has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Emergency Medical Services University

        501 S 48th St Ste 105 Tempe, AZ 85281-2311

        BBB Accredited Business
      • Emergency Medical Services University

        6910 Miramar Rd Ste 206 San Diego, CA 92121-2616

        BBB Accredited Business
      • Emergency Medical Services University

        32980 Alvarado Niles Rd Ste 810 Union City, CA 94587-3186

      • Emergency Medical Services University

        1452 Hughes Rd Grapevine, TX 76051-7366

      • EMS University

        2379 NE Loop 410 Ste 100 San Antonio, TX 78217-5642

      Location of This Business
      501 S 48th St Ste 105, Tempe, AZ 85281-2311
      BBB File Opened:
      6/18/2009
      Years in Business:
      19
      Business Started:
      5/1/2005
      Business Incorporated:
      5/13/2009
      Accredited Since:
      7/1/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Emergency Medical Services University LLC
      Business Management
      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Jennifer Major, BLS Program Director
      • Ms. Holly Gibbard, Complaint Handler
      • Mrs. Victoria Yu, Administrative Manager
      Contact Information

      Principal

      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Holly Gibbard, Complaint Handler

      Customer Contact

      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Holly Gibbard, Complaint Handler
      • Mrs. Victoria Yu, Administrative Manager
      Additional Contact Information

      Fax Numbers

      • (800) 728-0209
        Primary Fax

      Email Addresses

      Website Addresses

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sebastian L

      1 star

      06/21/2024

      This is the worst place to get your EMT license as they are unorganized, unprofessional, and knowingly committing crimes. From my experience and the collective agreement amongst my class and former classes from this school, there should be a class action lawsuit filed against this company in my professional opinion. I was a victim of consumer fraud as I was double charged for the course when I had signed up. I only know this by looking at my credit card statement and seeing two charges for the course both at different amount more than what was tuition. I had let ***** and ***** about this double charged and was assured that it would be taken care of within 30 days. I reached out multiple times for months and got the same responses of we are processing your refund. What I learned from my bank was that they push it off until after 90 days when you can no longer dispute charges and must look to legal action to receive your money. Any charge you get from EMSU dispute immediately. On top of committing consumer fraud, do not expect to have teachers be there on time or at all, or to receive your clearance to take the ***** until at least 2 months after the course ends. Multiple classes were cancelled or started halfway thru the day. Some instructors are knowledgeable and able to connect with the students. Others will rant about trauma they have experience as an EMT and make students feel uncomfortable. Below I attached picture of the process of receiving a refund which I have not receive even though they have known for over 4 months. Overall, this is a scam of a company that no one should ever go to as it does not prepare students and actively breaks contracts they have with their students.

      Local BBB

      BBB Serving the Pacific Southwest, Central & Inland California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.