ComplaintsforQuickSpark

• Initial Complaint

  03/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased some equipment and the company tried overcharge me twice for the equipment I cannot get the problem result with them , I keep calling and I cannot get any results for the problem they keep calling me try and when I tried explain I can I get in the right answers and the customer service who serve a calling are so are very rude

  

  Business response

  03/24/2022

  Complaint # 

   

  QuickSpark reviews the details of every transaction with our customers. We review over the phone, through email and ask each customer to review their equipment lease documents before signing. We make every effort to be sure they understand the terms, payments, and business benefits of equipment leasing. We strive to be as transparent as possible during each step of the process, so our clients feel comfortable with their decision. We advise that they thoroughly review the equipment lease agreement and address any questions or concerns prior to signing the equipment lease documents. The agreement between ************** and the *************** was signed in April 2021. The agreement clearly states the payments, term and that it is a Non-Cancelable Commercial Equipment Lease agreement. Our finance account manager has reached out to ************** to discuss his concerns and advise the next steps with the underwriter. We are sorry to hear he is having difficulty getting answers to his payoff questions with the underwriter. If ************** would like us to connect him with a direct contact at the underwriter, we would be happy to assist.

  Customer response

  03/28/2022

   I am trying to reach reach out to the customer I call on March 9 10th and 11th each time I called I was transfer to miss ****** Mr. ****** phone no answers that three days later she called back and when she called she was a little bit aggressive I tried to explain to her about it the payments on the agreement and Ill she was saying well I need to pay the money at all and now Ive went off on her because she started not arguing about the stuff so I have no time to deal with these people no more all the 10th in my storage they can come and get them but Im not paying not a ***** more this people are just a big rip off the point Im trying to make I dont understand how $3400  turn into $7000 and Im not paying no more I already paid $2000 already to them and Im not there no more they can come and pick up the tent and thats it thank you very much 
  

  

  Business response

  03/28/2022

  Complaint #********

   

  As previously stated, the QuickSpark team makes every effort to educate customers prior to commencing an equipment lease agreement. Our team went over the terms and payment structure prior to you signing the non-cancelable equipment lease agreement.  The full payments agreed to for the term you selected are outlined in your equipment lease agreement and. QuickSpark is the broker in this transaction. Mr. Winter does not work at QuickSpark.  The non-cancelable, business equipment lease agreement is held by the funder, ****************. You will need to work with them on your payoff options. Equipment can not be returned for buyer's remorse. Please continue to work with their team to come to a resolution.

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