ComplaintsforAssociated Asset Management
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
These folks increased the *** charges from 140 dollars to 144 dollars. If you do research on their spending, I believe that you will find that they don't do anything and still charge our community so much. Anyways, this is not the topic of complaint currently.Here's my complaint: They recently increased the *** charges from 140 to ********************************************** so regarding unpaid eight dollars for the 2 months because I was still paying 140 dollars, I believe. I paid eight dollars online and changed my automatic billing to 144 dollars each month. Now, today is 2/26/2022, I received a **** for twelve dollars. This is insanity. I have started paying 144 now and I paid the remaining 8 dollars for the last two months. What are they doing seriously? Who are these people?Have some shame, also show us what you do each month, how you contribute to our community. Why do you charge us so much money? Where is the money going?Business response
02/28/2022
The homeowners account is paid in full for February. The **** payment posted to the account on 2/14, the same day the invoice mailed out. The invoice was sent out prior the posted payment causing the **** balance still show after the payment was made. The homeowner received an email response from our *************************** on the morning of 2/28/2022 with an explanation.Customer response
02/28/2022
Better Business Bureau:
I received an email from the business with an apology today. It seems like this issue will be resolved soon. Because of them, my six dollars have been wasted already. I am giving them a pass. But I wish they pay me back my six dollars. Anyways, I hope they dont cause me any more trouble and loss of my funds. I would like to close this matter here at BBB.
Regards,
*************************
Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a reoccurring issue with billing, that was resolved 6 months ago, regarding the billing of my *** fees. Upon closing of my house the builder/closing firm paid fees covering the full year. Once I received a **** stating that I owed I called AAM and all fees were taken care of and I had a credit for $125 (confirmed by ********************* 1/11/2022). For this years *************** I am once again being charged for a new home fee and was informed, by *********************, that my credit of $125 was voided in the system. The *** raised their fees this year and I was expecting to pay $125, factoring in my credit, for the semi-annual dues. Upon calling to resolve the issue I encountered a frustrated customer service that would not expound beyond the charge sheet I was looking at via their app. After contacting *********************, the *** representative for my community, he confirmed that my credits were voided and could not assist until accountants confirmed why credits were voided. Requesting my credits be reinstated and this companys BBB rating be lowered. I have informed my neighborhood and they have expressed interest in filing BBB complaints against to *** due to frivolous charges they are receiving.Business response
01/26/2022
We have analyzed the account and have found the errors in the transfer process. We have addressed the issue with the consumer and provided contact information for further questions and concerns.Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
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Contact Information
1600 W Broadway Rd Ste 200
Tempe, AZ 85283
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Get a QuoteCustomer Complaints Summary
73 total complaints in the last 3 years.
22 complaints closed in the last 12 months.