ComplaintsforSonoran Serenity Spa
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The merchant advertised a price for this service package that my husband purchased a gift card for then when I called to schedule the appointment, I was told that the offer is no longer valid and suddenly the services would cost more or I could get less services to equal the gift card amount. I advised that the price is still listed on their website as valid through August 31st, but I was told the website is just not updated (I have a screenshot). The worker called the owner to ask if she would honor the price and I was told no. Moments later, their website was changed. They offered me this promotion when I purchased the gift card and would no longer honor it when I tried to redeem within the time limits they set for the promotion. This is a bait and switch practice and is illegal to do. I need my money refunded for the gift card purchased as I will not be trusting this business to do any services while pregnant
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.