Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 7 month old male cat here to get neutered. Within days I noticed redness and inflammation at the surgical sight that was unusual. He was lethargic and his mood had severely changed. I called them asking to bring him back in to be evaluated for an infection and to get some pain meds to relieve his discomfort. They barely examined him and gave me some oral antibiotics and no pain meds. Brought him to a different vet a couple days later and he now has to have surgery that will cost me $1900 because he has necrotic tissue. The vet said they think the infection is from dirty surgical instruments.
Business response
03/06/2024
This complaint has been resolved by direct contact with ***********************.Initial Complaint
08/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 27th, 2023 I took my dog to the Spay Neuter clinic in ********. My dog was initially scheduled for a spay, but I changed the appt to a simple microchip appointment as my dog had recently gone into heat. Over the phone they said it was no problem to change the appt from a spay appointment to a microchip appointment. They informed me that the microchip charge would be $41.They did a bait and switch and overcharged me. Post the procedure they charged me an additional $33 for an exam, which was worthless. Dr.D literally spent 90 seconds with my pet. They had told me prior that the exam was included with this microchipping service. Their website makes no mention of any other exam fees associated with this service. I do not believe this business is doing business honestly. Upon leaving, I called the Mesa, Glendale and ********** locations who also all informed me that the microchip charge of $41, includes a free exam.I've now reported it as a disputed charge with my credit card. This business should not be allowed to do bait and switch pricing. This establishment should be ashamed. Some businesses will do anything to squeeze a few bucks out of people in hopes they don't push back. The facts are on my side, and I'm not only pushing back, but letting you all know that this is illegal. This business shouldnt be allowed to tell customers that a service costs $41, but then turn around and charge them $33 more. Their website makes no mention of this added $33 fee. Their flyers make no mention of this added $33 fee. And the customer service team told me that the exam was free and included with the microchipping. This $33 fee was just sprung upon me. Please help to resolve this.Business response
08/23/2023
There is an exam fee if the doctor performs an exam. The other clinics have a technician administering the microchip, so there is no extra fee. We will not argue the credit card dispute.
I apologize for the confusion. Each clinic is it's own franchise, and not all clinics use the same fee schedule. We will evaluate the fee system at the ******** clinic to avoid this confusion in the future.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.