Customer ReviewsforSpay Neuter Clinic

Was a great place until they refused to give me my pets records so I can move to another vet. The receptionist is close to my ex so they locked me out of my pets accounts. They don't care about pet health.

On 02/27/2023 I surrendered my French Bulldog to the Spay Neuter Clinic for routine neutering. The procedure went badly, within 48hrs I was in the emergency room of local animal hospital. My dog had a critical bacterial infection. After 8 days and $4500 the dog was released to me for aftercare treatment. The ******************** Care Physician diagnosed the cause of his infection as bacteria introduced to wound during incision. The operating veterinarian contacted me after hearing the diagnosis. He was very apologetic and claimed his investigation concluded contaminated ***** was used during surgery. He provided his ******************* information and offered his cooperation.I filed my claim with the insurance company, who within three weeks of consideration denied my claim. They based their decision on the fact the veterinarian had convinced them that all standards and procedures had been followed during surgery. I spoke with veterinarian shortly after denial who claims he told Zurich Ins. about the gauze. I since learned he has lied and attempted tp influence hospital medical report. I am a retired senior living on a fixed income who has been victimized by this business. I would caution anyone thinking ot using their services to reconsider. I believe their veterinary practices are far below standard and integrity is nowhere on premises. He has since offered to personally refund the money I spent...that check has yet to arrive.

I would love to give this a 0 star! They were awful to me and my cat! Charged me 70 dollars more because my cat was overweight yet every other vet told me she was perfect weight for her size. Then 2 days after the surgery I noticed my cat was not feeling well. Turns out my cat got sick from there, she has not been able to eat or drink anything and parts of her tongue have fallen off. Do not take your animals to this place they do not care about them its just about the money.

I wish there was an option for zero stars. I tried to get a hold of them for months, finally got a hold of them and scheduled my puppys spay. She was ending her first heat cycle, and I was told by them that its not an issue. The lady who came outside was rude and condescending. Two days after my puppies spay her incision started seeping. I called her vet and got an antibiotic. She was still out of it and in pain by day 3. Day 4 I took her to an emergency vet in the morning, and by the time we made it into the office, I had to hold a towel up to her incision because her insides were coming out! He did an emergency surgery, and saved her life! Her sutures were not only incorrectly put in (in the wrong places and loose), he had to remove all three layers of stitches and redo them. I should say two layers because the outer layer was held together by glue! He had to flush her out with antibiotics, as she was full of infection. It was terrible. He closed with staples. The *** AFTER her second surgery, she seemed so much more alert and already much better. I would NEVER recommend this clinic to anybody. The rescue recommended them to me. They treat it like a production line. My 11 month puppy almost died because of this.