ComplaintsforCoyote Portable Storage LLC

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ORDER #******* Customer ID # ********* Ordered a 16' Pod the drop off and pick up went great, all on time with no issues. I tried to schedule the drop off at our new house calling in 6/29 to have the Pod dropped off on 7/11, the website says to schedule at least 7 days in advance, they came back and said they the only day they have available was 7/26, I asked to be transferred to a supervisor, they said they needed authorization from their lead to transfer the call, I waited for about 45 mins and he was not able to transfer me, so he said he took notes and will have a supervisor call me back about getting the date changed. I waited till the following week to call back 7/5 because no one contacted me. I asked about self pick up and they said that isnt available either till 7/28. I have now been on hold waiting to be transferred to a supervisor for an hour. It is completely unacceptable for Pods to not even let me pick up my belongings.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called 10 days ago requesting a pick up June28. The customer support team member informed me that they didn't have any available pick up days until July 13! 30 days away from the day that I called. Even more surprising, was that if I wanted to schedule a drop off of an empty container, there were plenty of dates between then & the 30th. In fact, every day was available starting Monday, June 20th. I asked & asked again, becoming more & more frustrated that a driver could deliver a container, but somehome that same driver could not pick up a container.The team member stumbled through & I requested to speak to a manager to help resolve my issue. I was placed on hold for several minutes only to be told that there was no manager available, but that someone would call me back.. by the way, I am still waiting for that call. I submitted a feedback form & a customer contact form the very next day in hopes that someone would contact ****** have still yet to hear from anyone. The following day I called back again & spoke to a different CS Team Member, who stated that she would fill out an open request form to be sent to all the drivers in the event that they have availability they might be able to assist. I left the call hopeful that things would work out, but now we're 1 week from that phone call with no resolve and just 1 week from the end of the month.My specific problem is that I am currently in a rental home & have to be out by June 30. If I fail to remove my belongings from this residence I will be charged thousands of dollars in holdover fees. My issue with PODS is that I believe that they are practicing unfair sales tactics using algorithms to lock in current customers for months at a time by not allowing them to choose pick up dates that are in turn available to their new customers.The container that is at my current residence can be picked up on any date or time that precedes July 1. I am asking for your sincere help to assist me with getting this moved

• Initial Complaint

  06/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I signed up on line to rent a POD I had a scheduled date for the 30th I got a call from ***** at the ******* office saying my card did not go through I told her I needed to give her a new card. She said she had to email me a authorization form. She did I was emailing her back and calling her to see if she got it and she never responded. Till this day she has still not responded and she was extremely rude when I did talk to her. She ended up canceling my order. I got a call from a local person named ***** she was very nice and she rescheduled and charged my card. The pod was delivered on the 30. I thought everything was fine as I had a pick u I had it scheduled for pick up and to be brought to the new address on the 1st. The 31st my card was charged multiple times for different amounts that I had to close my card. I called and texted with **************** they kept saying they didn't know. Then some how my delivery was changed to a local site. I ended up speaking with ******* in the local office and she fixed it Saud I shouldn't be charged and the pod would be delivered to the new house on the 1st. It was delivered with a pick up date of the 2nd. I called to make sure they were coming and they said they were not coming till the 30th of June . They would charge me for the full Mont rent that I already paid. I have called the local office and emailed a bunch of times and no one responds or answers. I chatted online with a rep who again is very rude and told me she was not refunding my money for the month rent even though contract says it will if I don't have it for the month I have only had it a week and they are not coming to pick it up. I really don't know what to do at this point

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩