ComplaintsforBroadPath Healthcare Solutions, Inc

• Initial Complaint

  01/16/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I started training October 31, 2022. From day one there were non stop issues with ***********, for the **** agents. To be fair, I was not the only agent having these issues, the entire team can vouch for that statement. Prior to hire I was advised I passed all of the requirements for ****. Which is why I was able to go through training and nesting. As well as production. Speaking of production, on my Broadpath welcome letter, I was advised once reaching production, we were to be given a .50 raise, which I was not being paid. I will still getting paid the training pay of $14.00 while in production. I would like some answers as to why I wasn’t getting the agreed upon pay? Is it even legal to be told such and go against it? Back to the topic at hand, it was a normal day, I submitted a triage ticket because I was having audio issues in SRW. I was advised from triage that I need to call Broadpath IT because they weren’t understanding why I didn’t have any audio on my broadpath side. I spoke with broadpath IT and they advised it was indeed an issue with SRW. They ran speed tests, remoted into my desktop and advised me personally that there wasn’t anything wrong on my end so I needed to work with an SRW Admin. ****** ******** reached out to me. Ms ****** went into my settings on my personal desktop and advised me my processor CPU was 1.5 GHz and the requirement was atleast, 1.6 GHz. I was furious to hear this because if my equipment didn’t meet the requirements, why did I pass all the tests prior to hire? Why did I work almost a full 3 months before being told this? There are many agents on my team that are CURRENTLY working with less than 1.5 GHz, why am I getting this treatment? Furthermore, I went out and purchased a brand new laptop, because according to Ms ****** ********, all I needed was a processor that was 1.6 GHz or more and she would clear to get back on provider calls, which she also told my Supervisor Carolyn Armstead the same thing. My new laptop currently has a processor that’s CPU is 2.3 GHz , way above the minimum requirement. I reached out to Ms ****** ********, I informed her of my new laptop and its specs. She reached out to me via Teams, she went into my computer, ran speed tests from 2 different websites, which I passed. She than opened a PLETHORA of applications on my computer and advised me my CPU is running at 100% trying to run all of these programs at once, which according to her, shouldn’t be happening. She said “ a good computer wouldn’t need to run to its capacity to run all of these applications at once”. She said I would need to return my brand new laptop because of how it runs when having many applications open. This is completely unacceptable. How does running a bunch of applications at once on my personal desktop dictate how I can or cannot perform my job. If anybody’s computer ran as many applications at once that she was running, they would all be at capacity trying to accommodate all of the programs! I honestly feel like I am being attacked. Because I expressed how SRW is keeping us from doing our jobs. Now because of this she is making sure she finds some reason to keep me from working. And because of this I cannot see myself staying at this job any longer. You lost out on an amazing agent because of ****** ******** and I feel like this needs to be heard! Thank you for your time.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Job has yet to pay me wages that are due to me . They are not responsive to email contact

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