Business ProfileforAbba and Sons Moving

He is not being responsive to an incident my mother had and I had. I watched the entire situation unfold and how rough they had been handling all the furniture. They slammed the washer down when moving it. One of the movers was very helpful one was not. Unfortunately this resulted in severe damage. He is stating that is is her fault due to the shrink wrap request. However all she asked for was to speed up the process a bit and the company should've made that assessment. It was not due to shrink wrap the Fridge came off the truck fine which tells it was not a shrink wrap issue when pushed a little to fast and swung the door open the helper pushed the fridge back trying to help and shoved it on the very helpful employee and this resulted in it falling over and severe damage. He has yet to provide the insurance claim ( generally this means you are not insured) he stated in a response back he was not sure if the fridge was in good working condition prior this fridge was not old and was just unplugged so they could move it. I have posted pictures below. This fridge did not have a dent in it previously and as we all know they aren't cheap. They did ok on the small stuff but would not recommend for anything large and I would recommend asking him to provide proof of insurance prior. I sincerely hope he makes this right. We did decline payment because we assumed this would happen which is limited response and no movement at this point on the "claim" that was filed. We all know insurance claims do not take weeks for a response. This fridge had no damage prior like he wants to claim "he did not know the condition". This is ver frustrating and we honestly tried to give him time before we reviewed this way and honestly if he had taken true efforts to make this right we would not have left the review. I have posted pictures below of damage and the place it was out face down.