ComplaintsforWondries Toyota

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Car from Toyotas Wondries Toyota chose a white car Toyota Toyota 2019 when we went to buy the car we're doing the paperwork they said they could not find the keys for that white car so they offered us the blue car which had less miles and it was a 2020 for the same price they brought it up to the front they cannot find the keys the manager had took in the keys that's explanation they had given us at that time drove the car home couple days later when I took it on the freeway I noticed the car was very to the right arm was very bad call them up made made a complaint then my sister noticed on the right side that the fender was a different color they told me the car had never been any accidents saying something that the car had never been an accident the fender was color matched I'm taking the car back several times for alignment problems steering column stairs to the right steers to the right also steering wheel is crooked crooked took it the first time to ****** Toyota to get fixed they were trying to charge me $135 I said this is a problem I've had since I've bought the car since I took the car out of the dealer so they took it back a second time they fix the in alignment drove it never drove right steel steer to the right took it back they fixed it a second time a third time sorry that same day I had to take it back because the man asked me to test drive it when I brought it back he said his master mechanic was gone I have to bring it back I brought it back for the fourth time now they're keeping it 24 hours because they can't figure out what's wrong with the car I just need somebody to help me also to have a complaint filed with their headquarters the case number is ************ my dad passed away I forgot her name she said she was going to call me after the funeral never got a call back the psych father complaint today the number is ************ that's with headquarters they said they were gonna call me back and let me know what we can do I would highly thanksss

• Initial Complaint

  09/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I scheduled my routine car service on my 2021 ***** While waiting, I received a text message from the sales dept. stating my vehicle was in high demand & they would like to buy off me. I decided to seek assistance from the sales staff. I spent a little over 3 hrs. with 4 different sales reps., going back &forth discussing the pros & cons of purchasing *******. At the end, I decided to stay with my lease and revisit my options at a later time. As I walked to my vehicle, I realized one of the sales rep. had kept my key. I went back to inside & headed to the sales office. I noticed all 4 sales reps. surrounding a desk in the far end of the office. The sales rep. that kept my key notices me and waves as I entered the office. I take no more than 4 steps into the glass looking office, when Mr. ********* shouts across the room telling me in a demanding tone of voice to get out because, there is confidential info. in the office. For a second I froze, trying to process what had just happened, while at the same time feeling embarrassed how everyone else in the office stared at me, in shock & waiting on my reaction. With a nervous laugh, I turned around apologizing & exited the office. I know for a fact the shout was so loud that it echoed outside to the main floor because as I walk out, there are other staff members & customers staring at me. A sales rep. walks towards me to hand me my key, he apologies for Mr. *** unprofessional behavior. This is when I realized, Mr. * was the sales manager. I ask him to provide me w/ his business card b/c, what I just experienced was not only disrespectful, condescending, but unprofessional. Another sales rep. hands me Mr. * business card instead & tells him to tell me that, he would protect my personal information the same way he is protecting other customers. I no longer seek to have business w/ Toyota. I fear that, if there are consequences for Mr. *'s misconduct, there is retaliation towards me given that, he has access to my info.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased my car back in 2018 and part of the purchase you're granted a warranty, I had free oil changes up until a certain mileage was met and/or after several year. Last year I noticed that the company stole my Rims and Tires and I requested the pictures they take when you bring in your car. I was only given pictures for 2 visits and multiple pics were given for other days. I did tell them that I was missing pictures of my car for 3 other visits that I had brought my car in. I've spoken to customer service, Manager and another Manager for Parts and Service and they refuse to give the tickets. I was told by a Customer Service Supervisor to not respond to me anymore and not to provide the any pics. I've called Corporate Headquarters to Toyota and they say that all Dealers are individually owned, and they are not able to provide the pictures they can only ask that they provide them but they don't have to. I've made several reviews to provide others of their wrong doing and nothing still has been done. They even had the nerve to send someone to my house to buy back my car and they were snooping around my house and in my car. I told them to stop sending people and I'm not interested in selling it back. My car is an LE it had Nice Rims and New Tires and they swapped my rims for stock and a low end car. they pictures are after the rims where removed and given these.

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