ComplaintsforBlock Tops Inc
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Complaint Details
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Initial Complaint
04/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a quartz kitchen countertop intalled Oct 2022. In December 2023 we started noticing problems. Their warranty was 1 year, and even though we are barely outside that window they will not fix it without charging us. Blocktop wants $200 trip charge, plus $700 to fix the countertop and $642 to disconnect and reconnect the sink and plumbing. Turns out they did not install this countertop correctly which is why it's failing. We paid a lot of money for this and we expect that when ********** recommended them that the job would be done correctly. I would not trust either company for future projects. We are so disappointed !Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The counter tops they installed were not measured correctly. They are too short and the gap was just filled with ****. One side was finished and the other side was just cut. It is very unsightly. I have called and they never call back. I have called ********** and they never call back. At one point block tops did someone out to check if it was level. It was but that was not the issue. He took pictures and I never heard from anyone again. I call ********** they said they would look into it. That was more than two months ago and I have yet to hear.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.