ComplaintsforHomesite Services

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I've been having issues with the unlevel tiles throughout my new build home. The lipage and sharp corners of the faulty tiles looks and feels awful and I have been assured that they would get corrected after several inspections with a gentleman named ******. During the first inspection, I have been assured the tiles that I had a problem with, would be replaced. After several months of trying to get this project completed, Homesite services sends out ****** again for the same exact inspection, except this time, almost all my concerns are neglected and brushed off as "within industry standards." I am very perplexed as to why all of a sudden the difference in inspection outcomes! Additionally, I have no idea why a second inspection is done over the same exact tiles in the first place. Things did not add up. Homesite services has refused to replace the tiles they previously agreed to replace. I am now living almost a year and half with the same battle going. Due to my confusion in the difference in inspections, I go out of my way to pay a third party to re-inspect the tiles. Spartan Home Inspectors inspected my floors to confirm my suspicion with the inconsistencies of the 2 inspections. Several areas ****** was trying to brush off were indeed beyond ANSI standards. Feel free to reference the report, it has pictures included of the unlevel spots/protruding corners that are in fact beyond industry standards. Spartan Home Inspectors suspect that the tile was installed without the use of leveling equipment to prevent my issues. This is a brand new home but feels otherwise. I just want the floor that I walk on daily to feel right as a new home should feel. Additionally, I was promised it would get corrected during the first inspection. I know ****** with homesite services wants to do as minimal repairs as possible to save money and thats understandable. But they should be doing a better quality job of installing these tile floors in the first place to avoid these issues.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I submitted my initial ********************* claim on 01/01/2023. Initially I was assigned an adjuster named ****. She reached out ONE time, and then I never heard from her or anybody else at the company. I had to reach out and ask what was going on, only to find out she had left the company and my claim just got left in the dust. I spoke with a supervisor who reassigned my case to another adjuster named *****. He only spoke with me over the phone, did not visit my home to assess damages, and just made up a quote. I ended up having to handle the quotes myself through roofers and restoration companies and then provide that to ***** so he could readjust the reimbursement amount. It is now 05/11/2023 and I had one last item to submit a receipt for reimbursement. I emailed it to him, only for the email to bounce because he also has left the company. Again, no one has reached out to me to complete this. I called today and was transferred to the wrong department two times. Finally got someone on the line to tell me I was assigned ANOTHER adjuster who has yet to reach out. I got a supervisor phone number as well, and reached out with no answer. I am incredibly unhappy with the way AFICS conducts their business, especially since I seem to be the one reminding them to do their job. If employee turnover is that high there, they need to pay more attention to getting cases reassigned and clients contacted to let them know. This entire process isn't even finished and it's been incredibly frustrating. This is my first homeowners insurance claim ever, and I am deeply disappointed in my experience with them.

  Business response

  05/12/2023

  May 12, 2023
  
  Re:
  File Number:                             20047900.
  Complainant name:                  **************************
  
  The above mentioned complaint is related to a Homesite policy. Homesite operates as a separate entity, and is responsible for all policy servicing, claim processing, and premium billing. Please forward this complaint to Homesite.
  
  Sincerely,
  
  *******************, Consumer Affairs Advocate
  *************** ************************* S.I.   
  *****************************************************************
  Phone: 1-800-MY AMFAM ***************), ext. 48735
  E-mail: *************************

  Customer response

  05/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will forward this complaint to Homesite.
  
  Regards,
  
  *************************
  

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  According to our builder, this company was in charge of installing our bathroom tub and sink upgrade but the upgrade was never installed. “HomeSite Services, Inc. guarantees you reliable service, quality work, outstanding professionalism, and our commitment to your satisfaction. We look forward to proving our promise to you.” We’re upset and not satisfied. Does not answer phone calls, completely not professional. This wrong installation is now going to set us back days and should have been prevented by checking the plan before final install. It’s not like it’s the guest bathroom. It’s our main bathroom. Very unsatisfied with work.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩